Forum Discussion

PHadsock45's avatar
PHadsock45
Freshman
2 years ago

Have not received Modem that was to be mailed….

Hello,

 

I had a topic answered by Mod Remy two weeks stating that she was mailing me a new modem free of charges after mine fell off of the kitchen counter and broke. I have not received anything or any emails about it and wanted to make sure it did not get lost or I didn’t miss anything.

 

thanks for any help! I’ve missed my home internet a lot.

 

Paul

 

  • Remy's avatar
    Remy
    2 years ago

    PHadsock45,

     

    Thanks for reaching out! It seems that the previous order I set up didn't end up being completed and sent. I've gone ahead and resent it with expedited shipping/waived fees, and I'll be making sure that the time without service is discounted on your bill!

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    PHadsock45,

     

    Thanks for reaching out! It seems that the previous order I set up didn't end up being completed and sent. I've gone ahead and resent it with expedited shipping/waived fees, and I'll be making sure that the time without service is discounted on your bill!

     

    Thanks,

    Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    I hope Remy , Liz , or Damian are still around today and that one of them will see your post and get back to you.