Forum Discussion

Robitron's avatar
Robitron
Freshman
5 years ago

How do I get a report on total data usage for a billing cycle?

Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1 shows a rep...
Data Management
Performance
  • GabeU's avatar
    GabeU
    5 years ago

    Robitron 

     

    HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system.  Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point.  Because of this, game updates can take a very long time.  

     

    There's no way to get any kind of a report like you're describing from HughesNet.  About the only thing you can do is use a router with data usage tallying capabilities.  Most can these days, but the ones that can tally by device cost a good bit more.

Robitron's avatar
Robitron
Freshman

Yeah, like I said, I know that traffic is very high right now and I also do know that HN is prioritizing work and school and I can appreciate that.  I just thought that maybe there might be some other issue that could be at play here on my end, with my router or xbox.  I'll check that link you posted and see if it can help.

 

Thanks for your help and patience. 

 

And a very special shout out to Joshua at phone tech support for staying the course through this crisis and maintaining a positive professional attitude through it all!  He tried to help me but I think he was just too overwhelmed to get what I was saying.  Still though, he was great and I appreciated him all the more for just being there!

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Robitron 

 

You're welcome.   

 

There was a time when HughesNet was looking into a page where you could actually see data usage by device, but as far as I know it didn't go any further than an idea.  I don't know if it was a logistical issue or just too much or too complex of a thing to be able to put into the modem with all it's doing already, but hopefully they will have something like that one day.  Maybe with Gen 6.  :)

  • Robitron's avatar
    Robitron
    Freshman
    5 years ago

    It would be nice to have that data per device.  I can see how such a thing could be difficult especially since everything is going online.  But I wasn't really looking per device, I was looking for overal usage.  For instance.  Data Plan: 25 GB Actual Data Used:  45 GB  (Just an example)

     

    That way I could then say "ah, okay so I went 20 GB over my plan.  Maybe I need to increase my plan to 50 GB.  Or even the opposite.

     

    Data Plan:  50 GB  Actual Data Used:  23 GB

     

    See what I'm saying.  For plan management.

     

    As for the Xbox, it turns out that was an issue on their end.  I was finally able to get support from them and we found out that something had gotten broken.  They escalated it and now it's up and running again.  But that was a different issue than this topic.

     

    Again, thanks for the help.  Stay safe and heathy.

     

    #playapartogether  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Robitron 

       

      Oh, no doubt.  I only meant that it would kill two birds with one stone, so to speak, with both a total and the breakdown.  

       

      I'd still take a look at some inexpensive routers on your preferred electronics site.  I know that just about all Netgear routers can use the Genie app, and that app can show total data usage from any date that you set, and they can do it on a rolling basis (resetting to zero on the same date every month).  If you do end up going the way of a 3rd party router, make sure it's dual band, as you want it to have both 2.4GHz and 5GHz WiFi capabilities.  You don't have to spend a lot for a decent one, especially if you're not looking for the latest and greatest with all the bells and whistles.  You could probably get something decent, like a Netgear R6120 or R6230, for under $70.  Don't get me wrong, I know $70 isn't small potatoes, especially with what's going on for many right now, but I only meant in comparison to the ones that cost hundreds.  

       

      I can't speak for other brands, but I'm sure at least some of them have similar apps that can show that kind of information from them, thought you'd have to ask on that manufacturer's website, or even the store website (I ask questions on Amazon all the time before buying electronics).