HughesNet Voice just recently stopped

[kitnbob]

Guess what? the new test call to myself resulted in a new voice mail but there was no new entry in the calls log. 12/14 6:10pm

[kitnbob]

Good morning Liz

Interesting observation of this log file.

I downloaded a copy of it when it contained 150 entries. five days ago.

Today, on the web portal there are 139 entries. The Bottom 11 entries have been removed.

which would have been normal if 11 new calls were appended to the file and the file was to remain the last 150 calls.

The portal is adding and removing Voice messages but no new Calls to the call log

[Liz]

Good morning kitnbob,

Thank you for this info, this is good. I've sent this over to our VOIP team for their input. I'll keep you posted.

Thanks,

Liz

[Liz · Accepted solution]

Good morning kitnbob,

Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

-Liz

[kitnbob]

@Liz 

Success!  220 more recent calls are there.

The sort is showing the last 90 days, which is why the calls were removed from the end of the list.

there are 359 calls there now the oldest being 09/18. (of course) thats a lot of robo calls.

[Liz]

Great! Thank you for confirming. If you have any other concerns feel free to drop by the community again. Glad to have helped.

-Liz