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Hughesnet Email

wgrobison1
Sophomore

Hughesnet Email

This morning earlier when I tried to access my email, I got Zimbra  email showing nothing in inbox. 

Now I get two messages

ERR_CONNECTION_RESET

 

email.hughes.net didn't send any data

err_empty_reponse

everything else seems to be ok in accessing websites

2 ACCEPTED SOLUTIONS

Accepted Solutions
Liz
Moderator
Moderator

Re: Hughesnet Email

Good morning wgrobison1,

 

Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Liz
Moderator
Moderator

Re: Hughesnet Email

Good morning folks,

 

This has been resolved; thank you so much for your patience and for speaking up so we could address this for you. Please don't hesitate to come back to the community if you have any other concerns.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

15 REPLIES 15
maratsade
Distinguished Professor III

Re: Hughesnet Email

How are you accessing email? Are you using a browser?

wgrobison1
Sophomore

Re: Hughesnet Email

new message now 

It looks like the webpage at https://email.hughes.net/service/extension/saml2acs might be having issues, or it may have moved permanently to a new web address.

ERR_SOCKET_NOT_CONNECTED
maratsade
Distinguished Professor III

Re: Hughesnet Email

Try clearing cache, cookies, and history.  EDIT: disregard. I just tried all this and the errors still pop up. 

 

wgrobison1 wrote:

new message now 

It looks like the webpage at https://email.hughes.net/service/extension/saml2acs might be having issues, or it may have moved permanently to a new web address.

ERR_SOCKET_NOT_CONNECTED

 

wgrobison1
Sophomore

Re: Hughesnet Email

I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results

 

maratsade
Distinguished Professor III

Re: Hughesnet Email

@Liz ,

 

I just tried accessing Webmail using Firefox and Chrome, regular and incognito, plus clearing of cache, etc. I get these error messages:

 

With Firefox

 

firefox-email-error.png

 

 

With Chrome

 

chrome-email-error.png

maratsade
Distinguished Professor III

Re: Hughesnet Email

Thanks! I tried it too and posted screenshots of the error messages I'm getting. 

 


@wgrobison1 wrote:

I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results

 


 

jcwilde1
New Poster

Re: Hughesnet Email

I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. Smiley Sad

Liz
Moderator
Moderator

Re: Hughesnet Email

Good morning wgrobison1,

 

Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

maratsade
Distinguished Professor III

Re: Hughesnet Email

They're working on it. 

 


@jcwilde1 wrote:

I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. Smiley Sad