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I keep losing connection

Sophomore

Re: I keep losing connection

@maratsade California. In a rural area in a rural county. Our county has 18000 population. Yes, you read that right - 18 thousand in our entire county. Yosemite National Park in is our county too. Our county Board of Supervisors are not too interested in bringing the county into the 21st century. It would be nice if we could just get to the 20th century.

___________________________________________________
Cheryl 'Aoife' Johnson
Bear Valley, Mariposa County, CA
"Yosemite is my backyard"
Highlighted
Distinguished Professor I

Re: I keep losing connection

Wow.  I think I know what county you're in.  Too bad the county's so against bringing tech; in this day and age that's silly and I imagine it can be dangerous too. 

Moderator
Moderator

Re: I keep losing connection

Good morning cherylaoife,

 

  I'm glad you found the community, thank you for posting. Glad to see service is stable again. I'm able to run diagnostics on your site, and while everything is working well now, I would recommend a dish realignment. If you get in touch with business/SME support in the future should you run into intermittent connectivity, I would request a tech for a realignment, even if the diagnostics still show everything as OK at that time.

 

-Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.

View solution in original post

Sophomore

Re: I keep losing connection

@Liz Thanks for your reply. I did finally get in touch with a rep via phone yesterday and he ran some diagnostics and said it did appear that my dish was out of alignment. And might not have been properly aligned when it was first installed. In any case, I'm now waiting for someone to contact me for an appointment - as my connectivity deteriorates even further, and I lose another day of income.

___________________________________________________
Cheryl 'Aoife' Johnson
Bear Valley, Mariposa County, CA
"Yosemite is my backyard"
Moderator
Moderator

Re: I keep losing connection

Hi cherylaoife, 

 

Thank you for this update, glad to hear you have a dispatch set up to address the dish alignment.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: I keep losing connection

@Liz I don't have anything set up yet - I'm waiting for someone to contact me to set something up. In the meantime, I'm just losing income - and what's left of my mind. Cheryl

___________________________________________________
Cheryl 'Aoife' Johnson
Bear Valley, Mariposa County, CA
"Yosemite is my backyard"
Moderator
Moderator

Re: I keep losing connection

I'm looking at the case notes and in our system there is an open dispatch for your site, which means we will assign or have already assigned someone to visit your site. The notes indicate that the ETA is 02/12/20 17:00. Let me verify with the person overseeing this assigned tech that the ETA is correct and whether someone will still reach out to you. For residential customers, the tech typically does reach out to the customer before the visit to confirm the date and time.

 

I'll post back once I have any news to share.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: I keep losing connection

Thank you once again, @Liz. I appreciate your assistance with this. Cheryl

___________________________________________________
Cheryl 'Aoife' Johnson
Bear Valley, Mariposa County, CA
"Yosemite is my backyard"
Moderator
Moderator

Re: I keep losing connection

Got a quick turnaround-- the tech will be assigned tomorrow morning and he will then reach out to you.

 

-Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: I keep losing connection

@Liz Thank you once again. This is just killing me financially. I rely on my work-at-home to augment my already limited part-time income and I can't do the work without stable internet. Sigh.

@Liz wrote:

Got a quick turnaround-- the tech will be assigned tomorrow morning and he will then reach out to you.

 

-Liz

 



___________________________________________________
Cheryl 'Aoife' Johnson
Bear Valley, Mariposa County, CA
"Yosemite is my backyard"