You're welcome Cheryl, we hope to get your internet up and running normally again quickly!
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!
Thanks to everyone who responded and helped me maintain what little sanity I had left.
Great. Guess this was one of those c) all of the above things.
That's great news! I'm glad it's now fixed, and that it may be even better than it was prior to the issue starting certainly doesn't hurt.
Thank you for letting us know.
Good morning cherylaoife,
That's excellent news, I'm glad the tech sorted all that for you. Thank you for coming back with an update!