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I need your DNS addresses..

Ryan11433
Sophomore

Re: I need your DNS addresses..

If that is the case the error should say you cannot use this server with residential account due to Hughesnet Guideline Policy procedure.

maratsade
Distinguished Professor III

Re: I need your DNS addresses..

Good luck to you, Ryan.

Ryan11433
Sophomore

Re: I need your DNS addresses..


@maratsade wrote:

Good luck to you, Ryan.


I don't think they can do anything because they forced me to agree for new 24 months agreement when I upgraded to 50 GB data plan instead of 20 or 30 GB back on 02-10-2020 as that is all they have.

GabeU
Distinguished Professor IV

Re: I need your DNS addresses..


@Ryan11433 wrote: 

I don't think they can do anything because they forced me to agree for new 24 months agreement when I upgraded to 50 GB data plan instead of 20 or 30 GB back on 02-10-2020 as that is all they have.


Did the plan change require a tech visit or any change of equipment?  The reason I ask is that changing plans on the same service normally doesn't require a new commitment.  Only when a tech visit is required or an upgrade of equipment, such as the modem, is there typically a new commitment requirement.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Ryan11433
Sophomore

Re: I need your DNS addresses..


@GabeU wrote:

@Ryan11433 wrote: 

I don't think they can do anything because they forced me to agree for new 24 months agreement when I upgraded to 50 GB data plan instead of 20 or 30 GB back on 02-10-2020 as that is all they have.


Did the plan change require a tech visit or any change of equipment?  The reason I ask is that changing plans on the same service normally doesn't require a new commitment.  Only when a tech visit is required or an upgrade of equipment, such as the modem, is there typically a new commitment requirement.



no I still have same equpiment but I do not use their modem WIFI anymore because the software is out of date then I use Linksys router wired to the modem instead and I have disabled WIFI feature on that modem through their administration panel.

Ryan11433
Sophomore

Re: I need your DNS addresses..


@maratsade wrote:

You must be pulling your hair out by now. This sounds very frustrating. 

If you have a business account with HughesNet, you will need to call 800.347.3272 for support, as this community is not geared towards residential HughesNet accounts. If your HughesNet account number starts with SME, then you have a business account. 

 


@Ryan11433 wrote:

It is what Comcast have said to me that I did upgrade to Business Class long time ago but when I moved to here back in June 2019 that I signed up Hughesnet service but they won't give me the business type.


I just requested a quote with them that I said "

Right now I'm residential customer and I'm hard of hearing I cannot talk over phone because I won't understand what you are saying over phone. I'm under contract until 01-28-2022. Would it be okay to upgrade to business type without being charged early termination fee?

 

I need a quote for 100 GB Business data plan (it is the highest data plan you currently have that I can find) with static IP option and I will be leasing the modem."


 

Ryan11433
Sophomore

Re: I need your DNS addresses..


@maratsade wrote:

You must be pulling your hair out by now. This sounds very frustrating. 

If you have a business account with HughesNet, you will need to call 800.347.3272 for support, as this community is not geared towards residential HughesNet accounts. If your HughesNet account number starts with SME, then you have a business account. 

 


@Ryan11433 wrote:

It is what Comcast have said to me that I did upgrade to Business Class long time ago but when I moved to here back in June 2019 that I signed up Hughesnet service but they won't give me the business type.


I just requested a quote with the business department.


 

Ryan11433
Sophomore

Re: I need your DNS addresses..

I don't know why you cannot fix your modem that I'm leasing from you (HughesNet) and I had to use my skill to fix it on my side. It is now showing the results for Server FQDN. See picture for 192.168.0.1. Hint: Add a name including the address to that DNS server locally.


Show DNS Servers-FIXED.png

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