That state code, which relates to a 'transmit problem', is often related to weather, whether at the home or gateway location, the latter of which is in a different state from yours. However, when it's due to weather it should only be temporary, not ongoing for four days.
Hopefully a rep (Moderator) will reply soon. When they do, they may need some personal info from you in order to locate your account, but they'll ask for it to be given via private message, for which they'll provide a link. The reps are normally on Monday thru Friday from approximately 9AM to 6PM EST.
