Damian wrote:
hellovolchitsa
Thank you for reaching out to us, I am sorry to hear you have been experiencing this. I see that the representative who contacted you via email was unable to find any issues with the equipment. This, of course, does include you running out of data and experiencing throttled speeds. I noticed that some of the devices connected to your network have a fair or poor signal instead of good. When your speeds are already being throttled, poor signal quality can really slow things down even further. This can also result in a time out from failing to establish a connection for too long. I recommend moving your devices closer to the modem if possible. I will run deeper tests in the meantime, to make sure that there was nothing missed by the representative. Thank you for your patience in advance.
-Damian
Hi! Thank you for the response.
I understand this, but is there any reason why this would suddenly change? Nothing has been moved, etc. This problem is fairly recent - I cannot move things closer to the modem, or vice versa. It has been fine in FAP before, but now I am consistently getting a "DNS server" error every twenty minutes. And regardless, even during Bonus Zone, or when the rep gave me a gig, it continued to perform the same way. I understand throttling can cause it to time out, but why would this continue when my connection is not being slowed and I have data?
