Forum Discussion

Shelby947's avatar
Shelby947
Freshman
7 years ago

Limited connectivity/zero connectivity 2000s

I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phon...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Good morning Shelby947,

     

    Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables.  Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM.  Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.

     

     

Shelby947's avatar
Shelby947
Freshman
Ok will do. Thank you!
Shelby947's avatar
Shelby947
Freshman
7 years ago

Hello Liz,

 

Any updates you can give me?

 

Our service has been terrible.  Not working more than working.  When it does work, it is extremely slow.  I know I'm repeating myself, but I really need to get this all solved and working like it should.

 

I've had company so I haven't been super vigelent, but I have a partial list of error codes that have occured--I'm not including all of the zeros.

 

Diagnostic Code                               System State Code

 

0049                                                        0.0.0

0402-0481                                             12.1.12

4020-4800-0040                                          0

2-0489                                                      30.1.1

n/a                                                              11.2.1

n/a                                                              11.2.5

n/a                                                              12.7.1

 

Thanks in advance for your help

 

 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Shelby947,

     

    Thank you for your updates, I haven't heard back from engineering since I escalated your case, but I've pinged him for any news about your case. I'll let you know what I find out.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    • Shelby947's avatar
      Shelby947
      Freshman
      7 years ago

      Bumping so I don't fall to the second page

       

      *repeating to self ...patience is a virtue ....patience is a virtue*