It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
"but what other course do we as customers have when we are not given the product we were sold."
Actually, you are. You need to adjust your expectations to reality. Satellite internet is more limited than other types of internet service you may have experienced before. Satellite internet requires more involvement from the user.
The Hughes reps are usually here M-F, 9-5. There may be other people ahead of you, so you may want to be patient.
swissvalleygal, Liz was trying to help you here: https://community.hughesnet.com/t5/Tech-Support/GEN-5-Beam-5-DO-NOT-BUY-GEN-5/td-p/101347/page/2
You never replied or provided the test results she requested.
Good morning GweRDSKNS,
Thank you for this update. Do let us know how the site visit goes this weekend. I did inquire with engineering if there are planned improvements for your beam, I have yet to hear back, but I'll let you know once I do.
Hi GweRDSKNS,
I'm glad you found the community, thank you for posting your speed test results. I pulled up your account and ran diagnostics on your site and found the equipment to be working normally. Engineering is already in the process of taking steps toward improving performance on your beam. I will ping them for an update on their progress and let you know when to expect these improvements to be rolled out to you.
Your patience and understanding are much appreciated.
This is a technical support site. You may want to start your own topic so your issues can be addressed and fixed. Complaining will not fix the issues you are having with your system, nor will it help anyone else fix theirs. You'd get a lot more out of this site if you posted your specific issues under your own thread and worked proactively with the Hughesnet staff to troubleshoot your system.
*I am not a Hughesnet employee or representative.
Thanks, I will post results after the site visit. Hopefully this will fix the issue.
GweRDSKNS, be sure to run the manual tests using 25 MB size for download and 4 MB for upload in order to get help from the official mods here and for them to pass it to engineering. I see you have started running them lately at those sizes. Also try to run some at more varied times of day, not just late afternoon/evening if possible. It does look like your morning speeds are better.
That said, it does appear your speeds are below what they should be from your test history.
I hope you don't mind me posting the link to all your results so the mods can review them.
BirdDog,
I don't mind at all, but I thought I had already posted my speed tests earlier. Thanks for any help. It just took 8 minutes to update a rule in my email (outlook).
Sorry, I skimmed over where you had posted the link before and GabeU also.
Yea, it does sound like you have an issue and hopefully one of the mods will get involved tomorrow or Tuesday but with the holiday it could be later.
Thank you BirdDog.
GabeU, my expectations are reality! I don't expect to get 25m all the time, I would be happy if I got 10m consistently, but can't even get that. What reality do you expect the service to deilver??
Sorry GabeU, I meant the last post comment for Maratsade, just wondering what speeds he expects to get.
