It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
GweRDSKNS, be sure to run the manual tests using 25 MB size for download and 4 MB for upload in order to get help from the official mods here and for them to pass it to engineering. I see you have started running them lately at those sizes. Also try to run some at more varied times of day, not just late afternoon/evening if possible. It does look like your morning speeds are better.
That said, it does appear your speeds are below what they should be from your test history.
I hope you don't mind me posting the link to all your results so the mods can review them.
BirdDog,
I don't mind at all, but I thought I had already posted my speed tests earlier. Thanks for any help. It just took 8 minutes to update a rule in my email (outlook).
swissvalleygal, Liz was trying to help you here: https://community.hughesnet.com/t5/Tech-Support/GEN-5-Beam-5-DO-NOT-BUY-GEN-5/td-p/101347/page/2
You never replied or provided the test results she requested.
Good morning GweRDSKNS,
Thank you for this update. Do let us know how the site visit goes this weekend. I did inquire with engineering if there are planned improvements for your beam, I have yet to hear back, but I'll let you know once I do.
Hi GweRDSKNS,
I'm glad you found the community, thank you for posting your speed test results. I pulled up your account and ran diagnostics on your site and found the equipment to be working normally. Engineering is already in the process of taking steps toward improving performance on your beam. I will ping them for an update on their progress and let you know when to expect these improvements to be rolled out to you.
Your patience and understanding are much appreciated.
This is a technical support site. You may want to start your own topic so your issues can be addressed and fixed. Complaining will not fix the issues you are having with your system, nor will it help anyone else fix theirs. You'd get a lot more out of this site if you posted your specific issues under your own thread and worked proactively with the Hughesnet staff to troubleshoot your system.
*I am not a Hughesnet employee or representative.
Thanks, I will post results after the site visit. Hopefully this will fix the issue.
Sorry, I skimmed over where you had posted the link before and GabeU also.
Yea, it does sound like you have an issue and hopefully one of the mods will get involved tomorrow or Tuesday but with the holiday it could be later.
Thank you BirdDog.
GabeU, my expectations are reality! I don't expect to get 25m all the time, I would be happy if I got 10m consistently, but can't even get that. What reality do you expect the service to deilver??
Sorry GabeU, I meant the last post comment for Maratsade, just wondering what speeds he expects to get.
I expect the service to allow me to surf the Web, do my work, and stream a little. I get that. I don't expect it to work like cable internet.
You did exactly what you were supposed to do when there is a problem, and there's no doubt that tech support dropped the ball and didn't do what they said they were going to do. That shouldn't have happened, and I'm sorry it did. You definitely should have been called back when they told you they would. They shouldn't have left you hanging like that.
Now that you're here, though, have no fear. You will receive help from the reps on here.
I'll also tag the aforementioned reps so that they will be sure to see this thread and help you. It can take them a little time to answer, but they will. But, again, it won't be until tomorrow at the earliest, as they aren't online on the weekends.
P.S. As of now you have plenty of tests in, so you don't really need to run anymore. You certainly can if you wish, but at this point there are enough results to give the reps and/or engineers what they need to start helping. :)
