It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
I feel for you. I have been going through this same thing since Nov 2017. Everytime I spend 2 hours talking to support they tell me everything is fine. I have a business and can tell you it is not. The connection and speed is all over the board. Since June 28 I have been at dial up speeds. It is a waste of time to talk with s upport. I have spend over 20 hours talking with support and trying their ridiculous processes. This is not changing and it is because of tooooo many people on a service that is not working correctly - my opinion. Wasted time, lost income, lost clients and frustration is all I have to show for my monthly payments to HughesNet.
swissvalleygal, Liz was trying to help you here: https://community.hughesnet.com/t5/Tech-Support/GEN-5-Beam-5-DO-NOT-BUY-GEN-5/td-p/101347/page/2
You never replied or provided the test results she requested.
Good morning GweRDSKNS,
Thank you for this update. Do let us know how the site visit goes this weekend. I did inquire with engineering if there are planned improvements for your beam, I have yet to hear back, but I'll let you know once I do.
Thanks, I will post results after the site visit. Hopefully this will fix the issue.
I have not heard back from Liz since Monday (7-2-18), but was called from Tier 4 support on Tuesday (7-3-18). The suppoot engineer made several attempts to troubleshoot my system and stated all equipment is working normally, he re-booted the modem and said he cannot fix the issue. He stated there is a KNOWN ISSUE in my area. He did not elaborate as to what exactly the issue is, but has scheduled a technician to come out and point my dish to a different satellite.
Hi GweRDSKNS,
Thanks for the update. I ran diagnostics on your site just now and everything looks fine, and the speeds from the modem to the satellite are quite fast:
Speed test results for SAN - DSS
Execution time: 2018-07-09 20:09:29
Upload speed (kb/sec): 2649.592
Download speed (kb/sec): 43018.504
Round trip ping time (msec): 587
Packet loss rate (%): 0
If you still have speed concerns, please run new testmy.net speed tests while directly connected to the modem and let me know once complete.
Your cooperation, patience, and understanding are much appreciated.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
