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GweRDSKNS's avatar
GweRDSKNS
Freshman
7 years ago

Low and unreliable speeds at any time of day/night on newly installed Gen5

I have had slow/broken internet since installation. Whast is the problem? I have called support numerous times and was promised callbacks but never got any. Here are my speed test results. Can anyone...
Performance
speed
  • Liz's avatar
    Liz
    7 years ago

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

GweRDSKNS's avatar
GweRDSKNS
Freshman

Thanks, I will post results after the site visit. Hopefully this will fix the issue.

GweRDSKNS's avatar
GweRDSKNS
Freshman
7 years ago
Tech came out and re-pointed my dish to the newer echostar 19 satellite and it has made a big difference in my speed tests (up between 10mbps to 16mbps, haven’t seen speeds above that yet. However, i still can’t maintain a video feed from my security camera which uses about 128kbps upload. It will now let me see the video before it drops back down to “0”. I have to keep reselecting it to view. I Am currently monitoring it to see how the system now preforms.
  • Liz's avatar
    Liz
    Moderator
    7 years ago

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.