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As stated in the subscriber agreement, speed and performance are not guaranteed. Speed and performance depend on many factors, many outside of HughesNet's control. The system is designed to provide 25Mbps down and 3 Mbps up, but this may vary among users, with some getting more and some getting less.
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
The penalty for cancelling the subscriber agreement before the 24 month term is $400. After 90 days it goes down by $15 a month. Shee the chart below.
As stated in the subscriber agreement, speed and performance are not guaranteed. Speed and performance depend on many factors, many outside of HughesNet's control. The system is designed to provide 25Mbps down and 3 Mbps up, but this may vary among users, with some getting more and some getting less.
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
The penalty for cancelling the subscriber agreement before the 24 month term is $400. After 90 days it goes down by $15 a month. Shee the chart below.
Hello MAI,
We're closing this thread since we never got a reply from you. I hope maratsade's answer clarified things for you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
Thanks,
Liz