MAI
I started the network service on January 4th. I have never enjoyed a network speed of more than 3Mps in half a month. I have contacted the staff several times and I can’t solve it. I want to ask how much I need to pay to cancel the service within 30 days after opening an account. money? Or can you help me solve the problem and give me a 25Mps network?
As stated in the subscriber agreement, speed and performance are not guaranteed. Speed and performance depend on many factors, many outside of HughesNet's control. The system is designed to provide 25Mbps down and 3 Mbps up, but this may vary among users, with some getting more and some getting less.
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
The penalty for cancelling the subscriber agreement before the 24 month term is $400. After 90 days it goes down by $15 a month. Shee the chart below.
