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Modem Not Working

OhioDarin
Freshman

Modem Not Working

My modem does not appear to be working.  The only lights that come on are the power light and the WIFI light.  I tried resetting multiple times.  

 

When trying to access the modem via 192.168.0.1 I get "Server Not Found"

 

When trying to access the modem via WIFI 192.168.42.1 it appears to connect but I do not know the admin password.

 

We had a power outage this AM and it's been out since then.  No lightning  - just a line down on the street.

 

Any help is appreciated

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Modem Not Working

Hi OhioDarin,

 

  I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

 

Let us know how the new modem works out for you.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

10 REPLIES 10
GW
Tutor

Re: Modem Not Working

Try admin for the password. I think that's the default.

dzfire
Sophomore

Re: Modem Not Working

Same issue happened to me last night, no power outage though.
OhioDarin
Freshman

Re: Modem Not Working

Ours could have happened last night.  Can't say that the outage was the cause. Just not working today.

OhioDarin
Freshman

Re: Modem Not Working

That is correct. I found it in another thread.  It lets me into WIFI settings but doesn't connect to satellite control center.  Thinking this modem may have gotten a bad update or is toast.

Liz
Moderator
Moderator

Re: Modem Not Working

Hi OhioDarin,

 

  I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

 

Let us know how the new modem works out for you.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

dzfire
Sophomore

Re: Modem Not Working

Glad you got yours squared away. Still waiting for my Mod to come back with a similar reply Smiley Happy
OhioDarin
Freshman

Re: Modem Not Working

Sounds like a plan. Thanks for the help Liz.

Liz
Moderator
Moderator

Re: Modem Not Working

You're welcome, hope it works out for you, OhioDarin!

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

OhioDarin
Freshman

Re: Modem Not Working

Received new modem  today and everything works as it should. Thanks again for the help.