Modem issues

[Sheribeth]

Hello, my system light went out on my modem and transmit light was blinking, I was without internet for several days, had a tech scheduled and never showed up or called, rescheduled and once again never showed.  My system light is back on and I have internet though the transmit light still blinks and I will lose internet for awhile.  My question is can a new modem be sent to me, since the techs don't bother to show? Thank you

[Remy]

Sheribeth,

Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

https://community.hughesnet.com/t5/notes/composepage/note-to-user-i

Thanks,

Remy

[Sheribeth]

***-***-****

(Edited to remove phone number)

[GabeU]

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@Remy wrote:

Sheribeth,

Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

https://community.hughesnet.com/t5/notes/composepage/note-to-user-i

Thanks,

Remy

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I think something happened to your link.

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

[Sheribeth]

Hello,  I was supposed to have a tech come today between 11-2 and once again did not show up or call. This is the third time now,   Can you just send me a new modem and I can send the old one back? 

Thank you