New Customer shocked at how slow internet is I thought it was suposed to be "high speed"?

[faithfuldog]

Am I doing something wrong or is this slow internet the norm?  This is much slower than my DSL that i left for this "high speed system!  The circle goes around and around and around to pull up a page on my browser and if I want to stream something on TV forget it. I am so disappointed.  If I had the three day change your mind option like in TX I would cancel today and go to StarLink!

[maratsade]

This is a tech and account support site, not a review site. For reviews, go to the many sites on the internet that have that specific purpose. If you'd like to troubleshoot your system, then post the relevant data, including speed tests using Testmy.net. Troubleshooting with the reps on this site is key if you want to have a chance to cancel without paying a fine.  Or you can pay the fine and cancel any time and go with whatever ISP you want.

[Minorjames92]

These techs are idiots. I worked for time warner with road runner late 99s til 2005 and we had unlimited highspeed and it was like 30 mbps then.I just had charter spectrum 400 mbps no data.capnfornless than 56 a month. Now I get 3 to 40 mbps download for 215.00 a month. I was promised 100 to 120 on lan and at least 60 wifi. Usually I get between 9 and 20 mbps download speeds. I've had techs come out three times in less than two months. There not qualified to work with Internet. The man told me he works for dish mostly going on 17 years and none of them our properly trained. He has to call tech support himself because I was talked into upgrading to fusion for 49 dollars more a month. It was terrible. Never worked right so I cancelled it. Now there sending me a new modem then a tech after it arrives to stay here til I have 100 on lan and 69 on wifi. Or my bill is free each month til they figure it out. It's fraudulent advertising. And dish won't be the first tech company to get sued for millions over fraudulent claims.. Sad what our world is coming to. They only place a data cap because they know cable isn't out here not til February then they will lose all there customers. They lost over 59,000 in the town next to me the first month central access was up and running. They offer up to 1 gig per second download and 200 upload for 100 dollars or 300 mbps download and 39 upload for 59 dollars. No data cap. My cousin has it says it is just like spectrum. But uses the best Netgear modems. Anyways good luck. I know I can't really understand anything the foreigners are saying since dish went cheap like too many big wealthy companies and outsourced their call center out of the country. Because they will work for pennies on the Dollar over there, compared to paying Americans 20 plus dollars an hour . If you go to www system control center. Com and sign in using the administrator password on the back of your modem, you can click advanced settings then wireless and scroll down click on 2 g or 5 g and change the channel and frequency. I switched mine from 11n to 11ax and from 40 hertz to 40/80 and now I'm getting 43 mbps download with 2g.. you can also change your wifi password and ssid name. Good luck. I took will be leaving as soon as central access is complete in my city. Said could be before Dec 1st as late as feb1st. Can't wait because our 500 gigs is down to 129 in 46 hours which isn't possible with two TVs and three cell phones just watching Netflix and prime while scrolling through til Tok. Just from 12 pm til 19 pm on and off. 

[maratsade]

I hope that if @faithfuldog follows your advice, they'll report the results. As for the company, they'll be just fine, as their contracts are diversified beyond satellite internet users.

[GabeU]

---

@Minorjames92 wrote:

I was promised 100 to 120 on lan and at least 60 wifi.

---

If you're referring to HughesNet, there are no speed guarantees. If you were guaranteed this during the sales call, you should ask for a sales call review. If it's determined that this was promised, you may have recourse. 

And for reference, there is no data cap with HughesNet. Throttling is not a data cap, and they have the Fair Access Policy in place because, unlike ground based service, the satellite's throughput is finite and can never be upgraded. Without the prioritization from customers that FAP elicits, people would be streaming on the service all the live long day, or at least trying to, which would result in the service slowing to a crawl for everyone. It has nothing to do with knowing cable isn't available. It has everything to do with throughput and service load.