Forum Discussion
New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data
My sales rep was beyond friendly. My installer was one of the most professional people I'd ever met in his line of work. Even the customer service reps are nice. Sadly, so far, it appears to be li...
Good morning Moodeeb,
Our engineers have resolved the issue so your data should now be resetting as it's supposed to be during your first 20 days. I do apologize for the inconvenience, it certainly is not normal for your data to not reset as a new customer. Thank you again for reaching out to us so we can take care of this for you.
If you have additional concerns, please don't hesitate to return to the community.
Liz,
I would love to believe that this was horrible timing, and that I just happened to join Hughesnet while a serious issue existed, and the engineers have fixed the issue.
Was I the only one affected? Why did no one know what was going on? And why did it seem like the only solution was to raise heck her on a community message board to get the problem fixed?
I really hope the engineers have fixed the issue. And for anyone that stumbles on this message board, I will say that my data HAS reset. Which is good, and I'm happy it seems to be fixed. For a new customer, who is getting nowhere with customer service, who looks deeper and finds that there is a pleathera of poor reviews and people complaining about the same problem (customer service's inability to fix anything) spanning years... It's really not exactly a comforting thing.
I'm going to come back every couple days, and update this thread. If things continue to go well, I want people to know it goes well, because trust me, there is not very many good things said about hughesnet out on the internet, and if they really have turned over a new leaf, and my situation was a very bad set of circumstances, I want people to know.
I'm tired of people getting the bad end of companies over-promising and under delivering, and if my experiences have to be a warning to others, so be it. However I would much rather my experience be one that is positive so others can see that instead. That's in my best interest afterall.
To be honest, the only positive thing I've read about hughesnet, was "Liz was helpful."
Let's see what happens.
Thank you,
Heath
Heath,
To be honest... No one here has ever seen the resets not happen like that for new customers... Chances of support being able to fix that are slim to none as it would take multiple people with the issue to pinpoint, especially since it has never been seen before. They forward the issue to the next tier, and so on. But, that is how most support systems work.
I am not sure if phone support has the ability to send things to the engineers. The reps here on other hand are able to do so and address the concerns and problems better and quicker than phone support.
I have seen a lot of posts where people have contacted phone support and then come across this community page and post their problem and the problem gets resolved. I personally will always come here before any other means of customer support.
