Liz,
I would love to believe that this was horrible timing, and that I just happened to join Hughesnet while a serious issue existed, and the engineers have fixed the issue.
Was I the only one affected? Why did no one know what was going on? And why did it seem like the only solution was to raise heck her on a community message board to get the problem fixed?
I really hope the engineers have fixed the issue. And for anyone that stumbles on this message board, I will say that my data HAS reset. Which is good, and I'm happy it seems to be fixed. For a new customer, who is getting nowhere with customer service, who looks deeper and finds that there is a pleathera of poor reviews and people complaining about the same problem (customer service's inability to fix anything) spanning years... It's really not exactly a comforting thing.
I'm going to come back every couple days, and update this thread. If things continue to go well, I want people to know it goes well, because trust me, there is not very many good things said about hughesnet out on the internet, and if they really have turned over a new leaf, and my situation was a very bad set of circumstances, I want people to know.
I'm tired of people getting the bad end of companies over-promising and under delivering, and if my experiences have to be a warning to others, so be it. However I would much rather my experience be one that is positive so others can see that instead. That's in my best interest afterall.
To be honest, the only positive thing I've read about hughesnet, was "Liz was helpful."
Let's see what happens.
Thank you,
Heath
