Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Zip 95249 here, I would think we are on the same Beam?
Just did a speed test- 
Download :: 35.1 Mbps
I'm curious as to what speed you had after your install?
I'm curious as to your install, not all are perfect, or don't have problems later, dish alignment, any connections, coaxlial fittings even cable.
Just trying to explain your problem, when I don't have any now, however did from Monday on evenings, not mornings, then a reboot solved the speed problem evenings.
It was bad from the get go. The tech had me connect to the system via iPhone using speedtest, which I know now is not the testing standard, but while he was here I did what he said. Ran my own speedtests later from testmy.net and they came in poor too. But with speedtest the two we ran 1st one was OK at 14Mbps but 2nd one was 2Mbps. A sign of how my tests would go these last week.
I just arrived home and unplugged the modem after running a couple testmy.net before doing so. Both poor. Then after reset of modem I am still get sub par speeds.
1st one was fine... 15Mbps so I thought cool! But then #2 was only 5Mbps. Far below that minimum 15Mbps we should see. By later tonight my guess I will be back down to 500K to 2Mbps like been happening this last week. Unless again as of 2:30PM PST they have not done this beam 55 fix.
I will of course test today and tomorrow too.
Not sure what signal should be but when I check 192.168.0.1 mine shows this:
| Satellite Receive Signal Strength | 96 |
| Data Packets Received | 60548 |
| Control Packets Received | 292128 |
| Bursts Transmitted | 12943 |
| Packets Transmitted | 16621 |
Seems my Sat Receive Signal Strength has always been in the 90s and guessing that means good?
Wiring... I used to be on Gen 4 before leaving Hughes... the the tech reused the cable going into the house from the Gen 4 service. He did run new cable from dish to 1/2 way to the cable that comes into the house where he split into it along its path. I see a ground cable going from this split to a 110v outlet and he must be tapping into the ground there.
So, not sure of his install but looks like the one I had when I had Gen 4 that seemed to work OK.
TJ
GabeU wrote:Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Me too. ;-)
Will be nice to just connect and be on the net... at usable speeds... and not have to run speedtest after speedtest. hehe
I am keeping an open spirit about it right now and we will see how it all pans out.
TJ
After reading this thread, I thought to plug in a copy of my post on another thread. I am in the SF Bay Area and think my experience is similar this thread. So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May. My troubles started during the week of 10/2/2017 for no known reason - at least on my end. Using Google's web site I got ping rates about 630 so that was good. Supposedly good signal strength, etc. So what gives?
Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
timandjodi wrote:slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
Unfortunately same here.
Last nght did not seem as slow at first.. had to unplug the modem yesterday and not sure if that made a difference, but I was getting slow speeds but usable
Today even after a reboot from modem and an unplug reset too... speeds have been bad today. Couple OK speeds and now... all 1Mbps to 3Mbps range as shown here.
http://testmy.net/stats/?&t=u&d=10082017&x=2&l=25&q=macsociety
TJ
Zip 95249 here Mt Ranch, Ca
Just ran a speed test-
Download :: 34.2 Mbps 4.3 MB/sI had a speed problem last evening, speeds at or below 1Mb.
I rebooted, then got 7 Mbs with 3 tests.
It works for me, why not ya'll ?
At 7Mbs I'm happy..
We FAP out usually mid term of the allowance due to the auto play vids in so many sites-news etc.
Even with 2.9 Mbs FAP, we watch utube with no buffering, sites load the same as with 30+ Mbs.
I have no complaints...lucky me eh :)
I do have to reboot nites tho :(
- I have been resetting and rebooting. As you will see, I did that this AM and my speeds are bad. 1 to 3mpbs. Even your 7mbps is very low. So something even with your service is off if you reset and only get 7. I find these are just numbers though. For me 2 to 3 should be usable for even watching netflix and YouTube. Both are so bad or don’t work at all. I have Netflix set to LOW quality and times out there. YouTube may play 144 videos but many pauses. So afraid even when I have 2 to 3mbps, which we should not unless under FAP, something is off as I can barely browse websites and get email. Maybe because speeds are all over the place and my connection is having hiccups. TJ
Interesting- we are also Northern CA, also Sierra foothills, same problems. Testmy says 2.2 to 2.4 on the 25 MB test. Called tech twice, they did some resets, still 2.2. Can't even listen to music, let alone anything with video. This is really not what I am paying for.
