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macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

macsociety's avatar
macsociety
Advanced Tutor
GabeU wrote:

macsociety

 

Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.  

 

And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis.  I really do feel for all of the people on beams that are presently giving sub par speeds, including you.  I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.    

Me too.  ;-)

 

Will be nice to just connect and be on the net... at usable speeds... and not have to run speedtest after speedtest.  hehe

 

I am keeping an open spirit about it right now and we will see how it all pans out.

TJ

 

 

BruceD's avatar
BruceD
Freshman
8 years ago

After reading this thread, I thought to plug in a copy of my post on another thread.  I am in the SF Bay Area  and think my experience is similar this thread.  So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May.  My troubles started during the week of 10/2/2017 for no known reason - at least on  my end.  Using Google's web site I got ping rates about 630 so that was good.  Supposedly good signal strength, etc.  So what gives?

After upgrading to Gen 5, I got really great up and download speeds for months.  Then last week  I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net.  Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed.  I called Tech Support and after the Hughes person couldn't find a problem I was "escalated" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support.  The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong.  He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site.  He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call.  I did and that manager also told me to use the testmy site rather than the Hughes one too.  And he too ran numerous tests and could find NOTHING wrong. 

    I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results.  CONCLUSION - there is something real wrong with the Hughes speed test.  They need to fix their in house issues!