Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

TripleMRanch's avatar
TripleMRanch
Junior

Got you beat 80kbps down 10 kbps up

 

ike0224's avatar
ike0224
Freshman
8 years ago

Well I ran some speed test and they were up only to go down again. Does this mean the engineers are doing something? My installer called me today and he is even having the same issues. I am sticking this out only because of my installer, he is a local business owner and every cancelled contract Hughesnet takes back money from him. No I don't work for him and just met him on 9-16-17 the day of the install.

 

Hughesnet if you care about customers you should be contacting us with updates instead of false information like my last e-mail I would be contacted on 10-10-17 by the engineer dept!

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    For the 1st time since being on Gen 5 my testmy.net speeds this morning appear good.  Not the 40+Mbps I see others getting but compared to what I had, I am getting this AM high 20Mbps to low 30Mbps.  Not sure this will hold but will run tests all day.

     

    Compare that with last nights last test I got 700K.  Barely able to web browse last night.

     

    Keeping my fingers crossed.

     

    http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

     

    TJ

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    ike0224

     

    Not that I wouldn't want you to stick it out in the hopes that the service gets better, but it's just my opinion that it's wrong for an installer to guilt someone in to staying with a product because he/she might lose money, and to even tell a customer that in the first place I find very low.  

     

    With that said, I do hope that you, and everyone else that is presently having issues, has the service improve.