New Gen 5 owner in Northern California (slow as molasses)

Hi Liz

My speeds are still poor , as you noted I am not Fapped now..

Thanks for your help :)

OK, WOW.. talk about timing... I got a call for a "survey" about how I was liking Hughesnet...  and i was from someone tat could get into my moden.... How strange, afer I've been on here complaining he last two days.. 

Turns out, I had 5.5gig of tokens I could not see anywhere that were hanging in limbo somewhere.. .so he applied them for me, and now they show...  Also found out I have an issue where I can't see any my data correctly a the myhughesnet usage page... .

AND, sure seemed interesting they knew about the Outbound ID when I asked about it, and also noted I was upset with the evening speeds of 1mbps and less.... 

And to top ot off, said he was dumping some logs from my modem, and maybe it could help.... um.. yeah..... ok.... If it is really only that simple.......... 

Anyone else having these slowness problems suddenly get a "survey" call?

Also note worthy.. I've gone from 20mbps this morning to about 9mbps after the discussion... 

Not sure if a fast blip or what but Liz, around 2:45 here and I just had 3 tests that are running fast for download.  No idea if like yesterday this will hold but figured I would mention it.  30 to 40Mbps is out of the norm for me, ever... but if it can stick through all tonight, then that will be great.

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

Do you know if some changes just took place that would cause this?

TJ

Bummed. Back down to slow slow speeds. 8:45ish here. All 1Mbps to 2Mbps and almost non usable. Barely able to post this message as it keeps timing out my connection to this community. 

 http://testmy.net/quickstats/macsociety

The graph bar is now about flat-lined.  :smileytongue:

TJ

Beam 55  Mt Ranch, Ca Fapped

Last nite I had to reboot, then got 1.3 Mbs before pages would not load.

This morning after 8:Am (FAP) very slow.

The data above the red line is after a modem reboot

ecoalex2

Not concerning your issue, but testmy.  If you'd like to get rid of those test results that aren't yours (the ones in yellow), scroll to the bottom of the results table and click on "Exclude tests taken on your connection ID that are not logged under ecoalex", which is under the table on the left.  It's a very small, long button, right underneath "Displaying Internet Speed Test results for Username ecolex and Connection ID ...."  It gets rid if that "and Connection ID ...." so that it only shows the tests taken by you.  

Thanks ;)

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GabeU wrote:

ecoalex2

 

Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did  you know that the cancellation fee for Gen 5 users is $900?

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alacatr wrote:

By the way- did  you know that the cancellation fee for Gen 5 users is $900?

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No, it isn't.  Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter.  If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.    

http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

You really need to talk to your customer service people then, because that is direct form the horses's mouth.