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New Gen 5 owner in Northern California (slow as molasses)

Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

OK, WOW.. talk about timing... I got a call for a "survey" about how I was liking Hughesnet...  and i was from someone tat could get into my moden.... How strange, afer I've been on here complaining he last two days.. 

 

Turns out, I had 5.5gig of tokens I could not see anywhere that were hanging in limbo somewhere.. .so he applied them for me, and now they show...  Also found out I have an issue where I can't see any my data correctly a the myhughesnet usage page... .

 

AND, sure seemed interesting they knew about the Outbound ID when I asked about it, and also noted I was upset with the evening speeds of 1mbps and less.... 

 

And to top ot off, said he was dumping some logs from my modem, and maybe it could help.... um.. yeah..... ok.... If it is really only that simple.......... 

 

Anyone else having these slowness problems suddenly get a "survey" call?

 

Also note worthy.. I've gone from 20mbps this morning to about 9mbps after the discussion... 

Re: New Gen 5 owner in Northern California (slow as molasses)

Not sure if a fast blip or what but @Liz, around 2:45 here and I just had 3 tests that are running fast for download.  No idea if like yesterday this will hold but figured I would mention it.  30 to 40Mbps is out of the norm for me, ever... but if it can stick through all tonight, then that will be great.

 

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

 

Do you know if some changes just took place that would cause this?

 

TJ

Re: New Gen 5 owner in Northern California (slow as molasses)

Bummed. Back down to slow slow speeds. 8:45ish here. All 1Mbps to 2Mbps and almost non usable. Barely able to post this message as it keeps timing out my connection to this community. 

 

 http://testmy.net/quickstats/macsociety

 

The graph bar is now about flat-lined.  Smiley Tongue

 

TJ

Senior

Re: New Gen 5 owner in Northern California (slow as molasses)

Beam 55  Mt Ranch, Ca Fapped

Last nite I had to reboot, then got 1.3 Mbs before pages would not load.

This morning after 8:Am (FAP) very slow.

The data above the red line is after a modem reboot

 

 Gen 5 10.14.17 Morning Reboot.png

Halloweencat.png

Highlighted
Distinguished Professor IV

Re: New Gen 5 owner in Northern California (slow as molasses)

@ecoalex2

 

Not concerning your issue, but testmy.  If you'd like to get rid of those test results that aren't yours (the ones in yellow), scroll to the bottom of the results table and click on "Exclude tests taken on your connection ID that are not logged under ecoalex", which is under the table on the left.  It's a very small, long button, right underneath "Displaying Internet Speed Test results for Username ecolex and Connection ID ...."  It gets rid if that "and Connection ID ...." so that it only shows the tests taken by you.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior

Re: New Gen 5 owner in Northern California (slow as molasses)

Thanks Smiley Wink


@GabeU wrote:

@ecoalex2

 

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did  you know that the cancellation fee for Gen 5 users is $900?

Distinguished Professor IV

Re: New Gen 5 owner in Northern California (slow as molasses)


@alacatr wrote:

By the way- did  you know that the cancellation fee for Gen 5 users is $900?


No, it isn't.  Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter.  If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.    

 

http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

You really need to talk to your customer service people then, because that is direct form the horses's mouth.

Distinguished Professor IV

Re: New Gen 5 owner in Northern California (slow as molasses)

@alacatr

 

They aren't "my customer service people."  I don't work for Hughesnet.    

 

The ETF I listed for residential accounts is correct, as is shown in the link provided.  

 

If you were told the ETF was $900 you were given incorrect information.  

 

Business accounts are different (especially business lease accounts).  http://legal.hughesnet.com/ForBusiness_03-16-17.cfm


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit