Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

TYGRHobbes's avatar
TYGRHobbes
Junior

macsocietyYeah those 600k-800kbps speeds for me are not in FAP. I only ran one FAP test Thanksgiving day when my allowance finally poofed around 7:30p. It was around 300kbps. I figured there's no reson to continue testing in FAP if the normal speeds are way slow, that FAP test took forever to run. My general problem times start a little after noon and usually don't end until after midnight. Durning those times I may peak at 2Mbps but on average it's 600k-800kbps. Here's my testing for reference in case you're interested:

http://testmy.net/quickstats/TYGRHobbes

El Dorado Netwo's avatar
El Dorado Netwo
Advanced Tutor
8 years ago

Hello All,

We're still doing some testing on three accounts at our office to see if we can identify anything local that can be done. We got word on Wednesday (11/22) that HN Engineering was going to attempt some changes to Beam 55 yesterday. You might want to reboot everything and see if anything has changed. I'll be in our office later today and check out our own systems.

I'll post here, but anyone who would like more info can write me at eldoradonetworks (- at -) Gmail dot com

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi everyone,

     

    Not a problem. I'd be bothered if someone cut in my line too :)

     

    Liz and I will learn more about some of these more problematic beams this coming week and she will provide information as it comes through. 

     

    Hope everyone had a great Thanksgiving and got "stuffed"! 

     

    ~Amanda

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    GabeU.... the only thing more painful is my wife giving me the evil eye when she is trying to download a small kindle book and it does not download.  

     

    I feel like shriveling up and going into a corner someplace.  LOL.

     

    TJ

    this is just for representation and not my wife... but every husband here will get my drift.

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago
    El Dorado Netwo wrote:

    Hello All,

    We're still doing some testing on three accounts at our office to see if we can identify anything local that can be done. We got word on Wednesday (11/22) that HN Engineering was going to attempt some changes to Beam 55 yesterday. You might want to reboot everything and see if anything has changed. I'll be in our office later today and check out our own systems.

    I'll post here, but anyone who would like more info can write me at eldoradonetworks (- at -) Gmail dot com

    I reset my modem per your suggestion above, right after reading it... then headed out to shop with the wife.

     

    I am in FAP and around 8:30PM pst my internet had been almost dead... but tonight, maybe coincedance or they did find something, while in FAP I am getting about 1.2Mbps like I normally get during the day and it is 8:30PM here.  Uploads are slow compared to day #s but better than the 12k I had been getting.  Getting about 300K tonight.

     

    At least my system seems usable tonight and I like that.

     

    TJ

  • TYGRHobbes's avatar
    TYGRHobbes
    Junior
    8 years ago

    I tested today in FAP and got 1.1Mbps which seemed good and was actually faster than the non FAP tests taken previously at the same time period. I just now tested with token bytes and got 1.3Mbps so that was not good :mansad: I reset my modem earlier as well but doesn't seem like that fixed anything with what these tests show.

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Terrible speed today... and after such a decent day yesterday. Guessing there was really no fix, or at least one that helped.  Think I was on gateway 104 yesterday.... this AM was only getting 700K speed so reset modem and now have gateway 102... which I sense is the worse for me.  Now I am getting only 200K down and it is only 11:45am PST.  Upload will not even test out at testmy.net is so slow but last one I got was down in the teens.  Kinda sad today.  Might pull the plug on the modem and leave unpowered for longer... see if I can get any other than 102 again.  Unsure if that is really the issue but...

    TJ

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Reset modem again... let it stay disconnected 30 minutes.... found gateway 104 on reboot.  Tests immediately better for download.... uploads still stink but a tad better.  1.2Mbps down now on one test but only 106k for upload.  It is raining outside but nit heavy.

     

    http://testmy.net/stats/?&t=u&d=11262017&x=1&l=25&q=macsociety

     

    TJ

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago

    That really is bad, I had similar about a year ago and they fixed it. Hope the same for you. One thing I noticed is they had changed my Outroute ID to 35 from the normal 32.  I mentioned it here and they switched it back and all was fine again. Not saying your problem but just throwing it out there.

     

    I do experience evening slowdowns also but not cnstant like you're getting.  http://testmy.net/quickstats/BirdDog2017

     

    And still Gen 4.

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Ouch.... I have had plenty of upload tests that just fail to complete, time out, even on uber small 256k size... but toinight has beaten my prior lowest 12k with a special 10k. 

     

    Grumbles as he turns off his computer.

     

    http://testmy.net/quickstats/macsociety

     

    TJ

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    10kbps.  SMH.  There aren't enough words to describe how awful that is.  

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi macsociety,

     

    Thank you again for your patience while engineering continues to work on addressing network concerns. The only update I have so far for you is additional capacity is being added in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.   Your patience and understanding are much appreciated.