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New Gen 5 owner in Northern California (slow as molasses)

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macsociety
Advanced Tutor
‎09-29-2017 02:06 PM
‎09-29-2017 02:06 PM

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

 

Kind of stinks since it was just installed yesterday.

 

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

 

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

 

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

 

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

 

Thanks for the ear.

 

Thomas

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1 ACCEPTED SOLUTION
macsociety
Advanced Tutor
In response to GabeU
‎01-22-2018 08:23 PM
‎01-22-2018 08:23 PM

My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  😉  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

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296 REPLIES 296
ww5
New Poster
In response to ww5
‎12-25-2017 03:59 PM
‎12-25-2017 03:59 PM

Sorry, I meant Gilbert (not Gilroy) AZ gateway in my last post. 

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GabeU
Distinguished Professor IV
In response to ww5
‎12-25-2017 10:38 PM
‎12-25-2017 10:38 PM

@ww5

 

If your ETF is around $1000, that means that are a business account customer, as residential accounts don't have an ETF that is nearly $1000.  

 

Because this Community is mainly for residential customers, you should call 800-347-3272 for business account assistance if, in fact, you are a business customer.  

 

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Liz
Moderator
Moderator
‎01-18-2018 04:14 PM
‎01-18-2018 04:14 PM

Hi macsociety,

 

Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!