Forum Discussion
New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one.
The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz. But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location. Seem to be getting great speeds so far juts using my Apple router.
