Forum Discussion
New User with very slow speeds
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Ok, thanks for the info. Here are a couple more tests.
https://testmy.net/db/SNXher9xI
https://testmy.net/db/85jCPTItU
https://testmy.net/db/iBUDdltfO
https://testmy.net/db/UT3suaKwp
The first test in my OP did not have the WiFi disabled. These tests do. There seems to be a slight bit of improvement but clearly not what it should be. Thanks for your help.
Good morning Yancey1,
I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, May 31, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112738208 if you need to reschedule.
Please let us know how the site visit goes.
Liz,
Thanks so much for your quick reply. That will be perfect. I look forward to having this resolved. I will let you know how it goes.
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
I am experiencing the same problem, just got it today 1 June 2018, very slow speeds, barely getting above zero on the download and with the upload not doing much better. Very disappointed.
