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New to Gen 5 see no difference from Gen 4

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Sophomore

New to Gen 5 see no difference from Gen 4

Speeds are not even close to what I was told they would be.

 

See https://testmy.net/quickstats/ab8al

 

I was told this would be the expected speed after FPA throttling.   I am supposed to be at full speed now.

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Sophomore

Re: New to Gen 5 see no difference from Gen 4

Did some testing starting a 5:30Am here and speeds look good but the charts where terrible.  This last one was at 8am do see what it looked like when I went from bonus to regular time.  IF I had this dat flow on a regular basis even if the speed dropped during peak I would be very happy. 

 

Unfortuanely this is the exception NOT the rule.  The rates during a single run of the test are usually all over the map, typically over 80% variance.  As a process engineer I would say the system is NOT under control.  Not sure whre the data is controlled but would expect it to be at the main office not local.  So I suspect the tech will not be able to do much except maybe point me to a better Sat. 

 

Can one of the techs on here explain how the data is supposed to be controlled?  I really don't care to see bursts over 100MB when it next drops to 5MB even if it gives me a 30MB average.  This seems like it would be jacking everybodys data rates around.

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16 REPLIES 16
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Associate Professor

Re: New to Gen 5 see no difference from Gen 4

Are you using the internal 2G Wifi or an external wireless router? If so, it could be limiting your speed.

Try using the internal 5G Wifi or an ethernet cable directly to the modem and see if things don't pick up significantly.

 

You can also check your LAN speed by going to http://192.168.0.1/limited.html#!/general/lan_speed which should indicate better than ~250Mbps if it's not being bogged down by something.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Sophomore

Re: New to Gen 5 see no difference from Gen 4

I remembered about the wifi thing after I posted.  I ran another test wit direct cable from modem to computer.  Improved but the max didn't make it to 18MB and the Average while better is still less then half the 25MB target.

 

I do understand the AVG is still carrying the 5MB.  Watching the runs connected to the cable I was still below 15MB on all but 1 run.

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Moderator
Moderator

Re: New to Gen 5 see no difference from Gen 4

Hi Terry HInes2,

 

Thanks for posting, we can certainly help address your concerns. I pulled up your account to investigate, and after running your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 19, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #113205367 if you need to reschedule. Please let us know how the site visit goes.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: New to Gen 5 see no difference from Gen 4

Speed Testt.PNG

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Sophomore

Re: New to Gen 5 see no difference from Gen 4

This really looks like what I would expect to see once I exceded my data allowence.  This graph pattern has been consistent the past several tests with Hughes being able to say yup your above 1MB but still making sure to be vary painfull for someone to stream by fources it tio well below 1MB at fairly consitent intervals.  Problem is I still have over 8GB left on my usage meter,

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Distinguished Professor IV

Re: New to Gen 5 see no difference from Gen 4

@Terry HInes2

 

Hopefully the tech will be able to resolve your issue at tomorrow's visit.  

 

On a side note, you should consider installing an ad blocker to save some data.  The data used by ads on web pages can really add up, no pun intended.  uBlock Origin seems to be a popular one these days.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: New to Gen 5 see no difference from Gen 4

Thanks for the info on add blockers.  Yahoo is killing me with the video popups that load automatically. Supposedly there is some place in IE.  I can turn that off but no luck finding it yet. 

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Distinguished Professor IV

Re: New to Gen 5 see no difference from Gen 4


@Terry HInes2 wrote:

Thanks for the info on add blockers.  Yahoo is killing me with the video popups that load automatically. Supposedly there is some place in IE.  I can turn that off but no luck finding it yet. 


There should be a popup blocker under Tools at the top, but I don't know if it works very well with those types of popups, or if it works anymore, I should say.  If they are ads, though, the ad blocker should stop them.   Though I'm using Chrome, I just went to Yahoo.com and had no popups. 

 

Something else I should have mentioned, but didn't notice, is that you should also consider migrating to a different web browser.   Though it's still maintained, IE has been discontinued.   Over time you may find that it's becoming less and less compatible with web pages.  This may also be why the popup blocker isn't stopping the video popups.   Microsoft Edge is the successor to IE, and though I don't use it due to not caring for it, it's supposed to be getting better.   

 

Chrome and Firefox work well.  Again, IE is still being maintained, so I don't believe there are any security risks, so migrating to something else right now isn't necessary, but just keep it in mind.  Smiley Happy 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: New to Gen 5 see no difference from Gen 4

SPEED TEST 6_19_8AM.PNG