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No Connectivity

Sophomore

No Connectivity

Lost internet connectivity about 10 p.m. last night. Even though I had rain in the area last night, there was NO power outage. When I checked the modem, all the lights were out, so I unplugged the unit for a minute and plugged it back in.  I can only get the power and WiFi lights.  System, Receive, LAN and transmit lights stay off.  (note: I did NOT push the WPS button.)  Also, I cannot reach the "System Control Center".  If there is nothing more to try, then I suspect the modem may be the issue?

____________________________
U.S. Air Force 1969 - 1972
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: No Connectivity

Hello cybercycle1,

 

It does look like you could use a new modem. I have scheduled one to be shipped out to you! 

 

-Jay

6 REPLIES 6
Moderator
Moderator

Re: No Connectivity

Hello cybercycle1,

 

It does look like you could use a new modem. I have scheduled one to be shipped out to you! 

 

-Jay

Sophomore

Re: No Connectivity

 


@Jay wrote:

Hello cybercycle1,

 

It does look like you could use a new modem. I have scheduled one to be shipped out to you! 

 

-Jay


Thanks, Jay.  I really appreciate it.

____________________________
U.S. Air Force 1969 - 1972
Moderator
Moderator

Re: No Connectivity

I'm happy to help! Please let me know if you experience any issues with the new modem.

 

-Jay

Sophomore

Re: No Connectivity


@Jay wrote:

I'm happy to help! Please let me know if you experience any issues with the new modem.

 

-Jay


An update: I received the new modem today and quickly had it installed.  It restored my service, Jay.  I couldn't ask for a better response from the HughesNet support team...Thanks!

____________________________
U.S. Air Force 1969 - 1972
Distinguished Professor III

Re: No Connectivity

One day?  Sheesh.  Talk about quick.  Nice.   Smiley Happy


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: No Connectivity

I'm glad to hear that your issues have been resolved! Please feel free to reach out if you have any additional questions or concerns.

 

-Jay