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No internet connection

Brandtasaurus
Freshman

No internet connection

Errors I'm gettingErrors I'm getting

Haven't had internet for 2 days. This is the error I'm getting.

1 ACCEPTED SOLUTION

Accepted Solutions
Remy
Moderator

Re: No internet connection

Brandtsaurus,

 

First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

 

Thanks,

Remy

View solution in original post

5 REPLIES 5
maratsade
Distinguished Professor IV

Re: No internet connection

The reps on this site are here during business hours M-F and they can check your modem remotely, but if you'd like faster service, you may want to call the 24/7 line (866-347-3292).

 

Remy
Moderator

Re: No internet connection

Brandtasaurus,

 

Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?

 

Thanks,

Remy

Brandtasaurus
Freshman

Re: No internet connection

As of this morning yes, I still was.

Remy
Moderator

Re: No internet connection

Brandtsaurus,

 

First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

 

Thanks,

Remy

View solution in original post

Brandtasaurus
Freshman

Re: No internet connection

This worked. Thank you!