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No internet please help

Gage77788
Freshman

No internet please help

I was using it then it stopped and it says 11.2.3 problem receiving data has occured. Please help
1 ACCEPTED SOLUTION

Accepted Solutions
Damian
Moderator

Re: No internet please help

Hello @Gage77788,

 

Thank you for contacting us. I am sorry to hear your service is down. There does appear to be an outage at the Flagstaff gateway in Arizona, which is the gateway that was assigned to you during installation. Our engineers are working hard to recover this and have made progress so far as some customers are able to access their service again. We do not have an estimated time frame for how long this will take to be completely resolved. These events usually take 1-2 days to be resolved. If for some reason this happens to take longer, I will credit your account for this missed days of service. I apologize for the inconvenience.  

 

-Damian 

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20 REPLIES 20
maratsade
Distinguished Professor III

Re: No internet please help

It may be related to bad weather at your location or at the location of your gateway.  Have you tried rebooting the modem? 

Hang in there; I'm sure someone here will give you more complete advice. 

Gage77788
Freshman

Re: No internet please help

Beautiful. Not a cloud in the sky here.
maratsade
Distinguished Professor III

Re: No internet please help

Where is your gateway, though?  There could be issues there.  Edit: If you don't know how to identify your gateway, see this tutorial: https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/

Gage77788
Freshman

Re: No internet please help

It says creating ipgw pool. Idk what that means.
maratsade
Distinguished Professor III

Re: No internet please help

Try rebooting the modem.

Gage77788
Freshman

Re: No internet please help

I have done that twice with no luck
maratsade
Distinguished Professor III

Re: No internet please help

There may be an outage at the gateway; if so, there will likely be an announcement. Check HN's social media sites (Twitter, FB). 

maratsade
Distinguished Professor III

Re: No internet please help

Do you know what beam you're on?

Gage77788
Freshman

Re: No internet please help

How do i tell