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No lights on modem - no internet

macwelder
New Poster

No lights on modem - no internet

My modem has no lights coming on. I have tried everything, resetting, unplugging from wall etc. The top light would come on momentarily then it would go off. This happened 3 or 4 times and then the top light would not come on anymore. It is completely dead. 

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: No lights on modem - no internet

Hi macwelder,

 

I see it's your first post here, so welcome to the community! I can't reach your site either, so I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Aug 2, 2021 between 02:00 PM-05:00 PM.

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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View solution in original post

2 REPLIES 2
maratsade
Distinguished Professor IV

Re: No lights on modem - no internet

Leave everything plugged in so the HughesNet reps on this site can try to communicate with the modem and see what's going on.  

Liz
Moderator
Moderator

Re: No lights on modem - no internet

Hi macwelder,

 

I see it's your first post here, so welcome to the community! I can't reach your site either, so I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Aug 2, 2021 between 02:00 PM-05:00 PM.

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post