Forum Discussion

markobbie's avatar
markobbie
Sophomore
8 years ago

Outlook for Mac login failure

My email application logs me out constantly. I've spent many hours with my email hosting company and with Microsoft and all fingers point back to HughesNet.    I'm using Outlook for Mac v. 15.35 (I...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning Mark,

     

    Can't do anything about latency, but just taking a stab in the dark here, you can try disabling Web Acceleration (WAS) before you log in and keeping it off for the duration of checking your e-mail. I'm curious as to whether that will have any effect. Here's how to toggle WAS off and on. Having WAS off is only for temporary use and not for long term use, so please remember to turn it back on when you're done.

     

    Visit your System Control Center (SCC) at 192.168.0.1 and click on the "i" icon at the top. 

     

     

     

    Click on Web Acceleration in the left hand menu.

     

     

     

    Click on Control in the expanded sub-menu.

     

     

     

    Uncheck the box next to Web Acceleration Enabled.

     

    -Liz

     

     

markobbie's avatar
markobbie
Sophomore
8 years ago

I tried the solution found at that link -- deleting certain Keychain items -- but I couldn't find any files by the same names as what it recommended deleting. Anyone from Hughes heard of this problem? 

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    markobbie,

    Depending on your system, there is a known issue with accessing certain services right now in regards to Outlook...  Liz would be able to tell whether you might be one of the customers that are being impacted by this.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Mark,

     

    I dug into our reports and there have been no other cases lately like yours. I also thought you might be similarly affected like the other group of customers here with e-mail concerns, but after investigating and conferring with our engineers, you seem to have a separate issue. I'm inclined to agree with that Network Solutions tech, that the latency may be causing enough lag to cause authentication problems.

     

    -Liz

    • markobbie's avatar
      markobbie
      Sophomore
      8 years ago

      Thank you. So what's the solution, short of dumping Outlook (I have too many saved emails to consider that option)? Is there any way to tweak my connection to clear it up? Or does a utility exist that would minimize the problem?

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning Mark,

         

        Can't do anything about latency, but just taking a stab in the dark here, you can try disabling Web Acceleration (WAS) before you log in and keeping it off for the duration of checking your e-mail. I'm curious as to whether that will have any effect. Here's how to toggle WAS off and on. Having WAS off is only for temporary use and not for long term use, so please remember to turn it back on when you're done.

         

        Visit your System Control Center (SCC) at 192.168.0.1 and click on the "i" icon at the top. 

         

         

         

        Click on Web Acceleration in the left hand menu.

         

         

         

        Click on Control in the expanded sub-menu.

         

         

         

        Uncheck the box next to Web Acceleration Enabled.

         

        -Liz