Forum Discussion
Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)
Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!
This makes me really happy!
Let me know how everything's running.
-Brooke
Update: PT Satellites has confirmed that the usual Hughesnet technician will be the one driving the 4 hours 1 way tomorrow to repoint the dish. This is great news considering this is the guy that usually follows through.
Update:
Writing this at 4:23pm PST. Hughesnet and Viatsat appointments were both from 8am - 11am. Viasat has showed, Hughesnet has not.
Viasat guy showed up on time at 10am. He laughed at the Hughesnet installation and said it appeared unsafe since it wasn't grounded, said the work was shoddy. I have no clue if it is or isn't since I am not a professional. Next, he proceeded to check the various ways he could mount the dish. He settled on the pole mount and thought it would be ideal for my case. He proceeded to dig a hole, fill it with concrete, and set the pole/dish. He then grounded the dish to my electrical panel and then ran the wire through the floor to the modem. I am writing this email via the Viasat connection. Working great so far.
Hughesnet is still MIA/noshow for today. See attached photo of the pole mount (in foreground) and the hughesnet install off the deck (background). Shoutout to the Viasat guy for making the 3 hour one way drive out to my place. Hopefully Hughesnet guy still shows/calls today... it's getting late but I haven't lost hope. Will make the 3 hour drive back to LA myself tomorrow afternoon.
Pic:
I'm no installer, but to install a dish on a porch, which can warp and such from weather.... I just don't get it. Maybe it's okay. Again, I'm not an installer, so I can't say for sure.
Did the HughesNet person eventually show up? If so, what did they do?
I can honestly tell you that the Hughesnet antenna is incorrectly installed and not up to current specifications. That mount bracket (called a "trimast") has to be installed in certain applications in order to obtain proper "triangulation" of the struts to correctly secure the dish from moving or sagging. Looking at your mount, it is incorrectly installed and that is why it is continually sagging and losing signal. It is also prohibited to mount on the side of the patio railing like that. I'm sorry you have had to suffer through this ordeal. A pole mount would have been the much better installation method here and you would have had no problem getting a signal since ViaSat got a signal to there VS2 satellite which is at a much lower elevation than the Hughesnet satellite. If you want, you can send me the serial number from the white sticker on your modem and I can forward your account info to the distributor in charge of managing the installing dealer who is "assigned" to your county. They can get them back out there to sink a pole. Only if you want to keep both services. Let me know if want my assistance.
--Someone who can really help you
Hello southernsierra,
Please let me know if the technician arrived for the appointment.
-Brooke
