Good morning Hnet57,
I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?
Thanks,
Liz
If the phone reps stated that they would call you, they may very well still do so, but they're being hammered right now with support requests, so it can take them longer than it normally would.
The reps on this community, like Liz, are on M-F from approximately 9AM to 6PM EST, so the earliest you'll hear back from her is Monday.
Hi Hnet57,
Thank you for this update, I'll take it from here, especially if troubleshooting over the phone won't work. Let me send this over to our VOIP team here at corporate to investigate. I'll post back once I have any instructions or news for you.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Liz. I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem. It has been a week now since I received this questionable equipment (e.g. ATA and cables). This has never worked--the Hughesnet phone system is completly useless to me and has been since opening the box and performing the simple install. To me, this is a safety issue for my wife and myself in that we can't use it to make the most basic of phone calls to 911. I have made at least six phone calls via cell phone to Hughesnet support people--reset all the equipment and participated in 'test' phone calls. They all believe there is a problem but nobody seems to be interested in resolving the issue. I have been told that a download has been performed but no email notification that this has happened, and no change in the behavior of the phone system. There is not much involved here--modem, ATA and antenna. We have tried multiple phones--all work the same. Why shouldn't this work out of the box? I think my ATA might be bad, but that is a guess. I seem to be pulling teeth here with no one on the Hughesnet side putting much emphasis on this issue on my behalf. I also feel that we should not just wait here while the VoIP team takes their time maybe addressing the problem. The sad thing is that I am paying for a service and have expectations that it work. We need some action here and better communication. Can you please make something happen? We are highly motivated to resolve the issue on this end--how about the Hughesnet side? Thanks
Hnet57 wrote:Hi Liz. I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.
"They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference." - Liz
Hello Hnet57,
Thank you for your patience while our engineers investigate. They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference. Once I have any other news for you I'll post back.
Your cooperation, patience, and understanding are much appreciated.
-Liz
