phone service terrible

[Tom Hughey]

I am afraid that the technical update did not help my problem. In fact, it seems even worse. Large portions of conversation is dropped and replaced by strange noises. The people I call say that they can hear me. Too much of what they are saying to me is dropped or replaced by thoses noises. This problem arose when I upgraded to GEN5 from GEN4. Please let me know what information I might provide that would help resolve this issue.

Thanks

[Aedan · Accepted solution]

Hello Tom Hughey, 

Thanks for posting. Below are some questions that will help us troubleshoot this issue. I have also sent you a message to further address your issue.

1. What type of phone are you using (Corded / Cordless)?
2. Please power Cycle your Devices and if possible try a new phone/handset and see if the issue persists.
3. Can you please describe the noise that you are hearing? Is it static noise?

Thanks.
-Aedan

[Tom Hughey]

1. The type of phone I am using is a cordless Panasonic.

2. I cycled the modem and the Cisco ATA. And, then called my friend and had a great, trouble free conversation for about a half hour. it was just as good as it was before I got GEN5. Evidently, cycling the modem and Cisco ATA solved the problem. Let's hope it stays solved.

Thank you very much for your assistance.

[GabeU]

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@Beechcreek wrote:

 I hope this issue will be solved with a permanent fix, and not some sort of bandaid, otherwise they can come back and reinstall  my Gen4. 

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I have no doubt they are busily working on a fix for the issue some of you are seeing with the phone service.  With that said, there is no going back to Gen4. 

[slanning0216]

I am currently having the same issues as you have stated and I do not know how to get ahold of anyone to fix the issue because I can not understand a word that they are saying. One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues. If this issue does not get resolved soon I will be taking my business elsewhere. This is rediculios!

[GabeU]

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@slanning0216 wrote:

One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues.

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I'm not positive of this, as I don't have HughesNet's phone service, but I don't believe running out of your monthly data has any effect on the phone service.  I believe it runs on its own, separate, service.  

[MSJ]

Has anyone been able to solve the very poor phone service. My phone discontects during conversations. Its also verydificult to talk with people due to the your conversation breaking up. I have tried different phones corded and cordless and also different brands of phones. I have also reboted my modem. No Improvement. The problem is even worse at night between 7 pm and 11pm.