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Renewal of spam attacks

nitaclay
Sophomore

Renewal of spam attacks

We had this discussion back in the fall when some of us were getting hundreds of spam emails each day, and it seems we were all getting the same ones. Liz assured us they were working on it, and it did get much better. Now, the spam emails are beginning again. It started with just 3 or 4. Now today, there were 51. I do mark them spam, but they just show right back up. I don't remember who all had this problem, but I'm willing to bet I'm not alone.

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Renewal of spam attacks

Good morning nitaclay,

 

Thank you for your patience while our e-mail folks looked into your concern. They have located and blocked the offending IPs from sending again and the issue should slacken now if not completely stop.  Please continue marking any suspicious e-mail as spam to help strengthen our spam controls.

 

If you have any other concerns, please feel free to reach out again.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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22 REPLIES 22
maratsade
Distinguished Professor III

Re: Renewal of spam attacks

Several people were having the same issue -- I imagine that spammers have figured out a way to bypass the new measures.  

 

I think this topic would get more traction and exposure under Tech Support. I wonder if @Liz  or @Remy would move it there.  (EDIT: It was moved -- thanks!)

Liz
Moderator
Moderator

Re: Renewal of spam attacks

Hi nitaclay,

 

Thanks for reaching out again, I'm escalating this to our e-mail folks to address. I'll post back once I have any further questions or updates from them.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: Renewal of spam attacks

Good morning nitaclay, 

 

Thanks for your patience while our e-mail folks investigated. They've found that most of the spam you received is mostly advertisement spam. This is something you may have signed up for or indirectly signed up for when signing up for something else. This spam has a unsubscribe option at the bottom of the emails. They suggest unsubscribing from them as they receive them, and if you do not see unsubscribe, click on Display Images.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

MarkJFine
Associate Professor

Re: Renewal of spam attacks

Although what Liz says is true for legit advertisers, please be careful that the email is from who it says it is.

 

If the "From" address looks sketchy or doesn't seem to match the product, I'd advise not hitting Unsubscribe. In those cases the link is used to verify a live email account and somtimes may lead to even more spam.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
nitaclay
Sophomore

Re: Renewal of spam attacks

Liz,

I'm sorry to disagree! Most of the spam emails are NOT legit advertising. I do not spend time looking for information on websites I know nothing about. If your researchers will look at my spam box, they will see the spam email subjects may sound legit, but they contain a jumble of letters, misspelled words, weird capitalizations, etc. I have even received several supposedly from HughesNet. Here are some of the titles of ones I have received over and over: Congrats!, Technik, Viva Loan, Elongation Secret from African Tribesmen, Eliminate Fat Fast, IllusionalRug, Male Breakthrough, DentiStrength, dsgsdfgsef, feelbetter, Privacy Protection, Trends2you, Keranique Hair Treatment, Congratulations, Miracle gummies, Dr. Theodore Diktaban, and others. They may sound legit, but I assure you, they are not! Others are bound to be experiencing the same thing.

nitaclay
Sophomore

Re: Renewal of spam attacks

Thanks! They are definitely NOT legit advertisers as most have jumbled letters, misspelled words, etc. I haven't opened them, but I doubt they even have a place to unsubscribe. I just can't believe I'm the only HughesNet customer who is experiencing all this spam!

MarkJFine
Associate Professor

Re: Renewal of spam attacks

Guarantee this is not a HN-specific thing, though. I see the same kind of spam on accounts other than on HN, which are evading spam detection. There's been a rash of it for about a month now.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: Renewal of spam attacks

I wouldn't even open those emails at all.  I'd flag them as spam or just delete them. You're not the only person with an email account who is experiencing spam; everyone gets spam email and often the only thing you can do is delete it unread and move on.  And spammers find ways to evade countermeasures, so the spam is not going away.  

 

 


@nitaclay wrote:

 I just can't believe I'm the only HughesNet customer who is experiencing all this spam!


 

Liz
Moderator
Moderator

Re: Renewal of spam attacks

Hi nitaclay,

 

Thank you for this additional information! I'll send this over to our e-mail folks for their input.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.