Century Link provides internet service to ISPs. When Century Link has issues, so do ISPs.
HughesNet qualifies as broadband by federal definition of the term.
Your speed (edit: and network) issues may be a result of many factors, which is why troubleshooting is necessary. Without troubleshooting with the reps you remain stuck, and your only choices are to grin and bear a service you don't like, or to cancel the service and pay a fee if you're still under contract.
Service and performance are not guaranteed and depend on many factors. This information is freely available on the HughesNet site, both the main site and on the subscriber agreement available at the legal site.
That you focus on system given labels, Freshman, reveals a lot about you.
We are not defending the company, we are giving you facts.
You may want to work with the community before expecting a rep to cut in, as this is primarily a subscriber to subscriber site.
You can continue to resist troubleshooting and answering questions, as this is your choice, but this is a tech support site, and troubleshooting and answering questions is a necessary step to getting tech support.
pentangle wrote:
I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all.
I understand Hughes is providing service to areas without wired capability, but really?
