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Repeatedly losing network connection

maratsade
Distinguished Professor III

Re: Repeatedly losing network connection

The problem you are experiencing is not a HughesNet issue but an Apple and Century Link issue. When Century Link backbone pathways are clogged (which seem to happen often), this increases network latency, and  some things (notably everything Apple, from downloads to iCloud) think there is no network connection, when in fact there is.  It is unfortunate that this is happening, but it's not really an issue with the ISP, and while it'd be cool to get data restored, it's not really appropriate in this case, as this is an issue outside of the ISP.  

 

Your best bet is to keep trying the downloads, preferably between 2 and 7 am. To save data, you may want to try the downloads once a week only. Alternatively, and if this is available to you, try the downloads somewhere where there's stable wifi, such as a college or university. 

 

 

pentangle wrote:

I have been trying for days to download the Big Sur version of the Apple OS without success. After some time, (this morning I was able to get 10 Gigs of the 12G downloaded) I get an error message that the network connection was lost. This has happened regardless of time of day or night, ususlly I get much less downloaded.I have run through an enormous amount of data trying to get this update. I am fairly sure this is a HughesNet issue as other downloads from other sources go normally. I would appreciate some input or help here, also, if you would like to restore some data (I saw my "Bonus" date drop from 22% to 12% this morning) that would be appreciated and appropriate.


 

pentangle
Sophomore

Re: Repeatedly losing network connection

I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all.

I understand Hughes is providing service to areas without wired capability, but really?

maratsade
Distinguished Professor III

Re: Repeatedly losing network connection

Century Link provides internet service to ISPs. When Century Link has issues, so do ISPs.

HughesNet qualifies as broadband by federal definition of the term.

Your speed (edit: and network) issues may be a result of many factors, which is why troubleshooting is necessary. Without troubleshooting with the reps you remain stuck, and your only choices are to grin and bear a service you don't like, or to cancel the service and pay a fee if you're still under contract.

Service and performance are not guaranteed and depend on many factors. This information is freely available on the HughesNet site, both the main site and on the subscriber agreement available at the legal site.

That you focus on system given labels, Freshman, reveals a lot about you. 

We are not defending the company, we are giving you facts. 

You may want to work with the community before expecting a rep to cut in, as this is primarily a subscriber to subscriber site.

You can continue to resist troubleshooting and answering questions, as this is your choice, but this is a tech support site, and troubleshooting and answering questions is a necessary step to getting tech support.

 

pentangle wrote:

I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all.

I understand Hughes is providing service to areas without wired capability, but really?


 

pentangle
Sophomore

Re: Repeatedly losing network connection

Federal definition of broadband is 25 MBPS, Hughes average is under 20, so, not so much.

What troubleshooting? I have not seen any suggestions as to how this might be resolved.

Just because I haven't made a massive number of posts and am therefore a FRESHMAN, doesn't make me less qualified or my points invalid.

maratsade
Distinguished Professor III

Re: Repeatedly losing network connection

Hughesnet delivers more than 25 down/3 up, and the Feds have labeled it broadband.

My system given label refers to number of posts, just as yours. Your use of it in your post is irrelevant to the facts.

 

You have been given reasons why you can't download Big Sur.  You can accept them or not, that's your choice.

 

pentangle wrote:

Federal definition of broadband is 25 MBPS, Hughes average is under 20, so, not so much.

What troubleshooting? I have not seen any suggestions as to how this might be resolved.

Just because I haven't made a massive number of posts and am therefore a FRESHMAN, doesn't make me less qualified or my points invalid.


 

pentangle
Sophomore

Re: Repeatedly losing network connection

So, I posted this issue on the Apple support community site, and got helpful answers in just a day. I was able to set up a wired connection, took about 12-14 hours, but the download finished. Nothing to do with Century Link.

View solution in original post

maratsade
Distinguished Professor III

Re: Repeatedly losing network connection

That's great news, pentangle!