I followed up on the dispatch notes and it looks like they tried emailing you at the email address you specified to me on July 25. Are you able to receive emails in general on that address? I'll see if I can get an email address for Timeless that you can use.
Thanks for letting me know, Kafka, I'll let the installations department know as well that you've reached out.
Sent another email from a different account early afternoon, Thursday, 02 AUG 2018
Still awaiting a reply as of 10AM local time, Friday, 03 Aug 2018
Good morning Kafka,
Thank you for the update, I've passed this along to the installations department so they're aware.
Timeless has also being trying to e-mail all three of your addresses, not sure what's going on, but regardless, they will come out to your site Monday so we can take care of you. I asked if they have a time frame so once I hear back I'll let you know.
Timeless has succeeded in sending me email. On all three accounts, no less.
Praise be to the gods of high tech internet web stuff and things.
Woo! Yes I was informed that you were able arrange something with Timeless. I'm so happy to hear it. Hope the visit goes well!