Forum Discussion
Signal going down for some reason
Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
Aedan wrote:
Good Morning all and thanks for posting!
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
WOW.
What modem do you have? Is it an HN9000S?
The Gateway query was for the possibility that there were storms wherever your Gateway is located. I don't have any idea if that's what's been causing your problems, but only that storms can.
I wonder if maybe one of your fittings outside is getting moisture inside of it, and it's only happening during the nighttime hours due to that being when condensation would occur. I know that has happened to people.
Perhaps someone who is more familiar with what's going on with those state codes might have an idea. From what I'm seeing, it looks like they are related to connection issues, but I can't say for sure.
I'll tag the reps so they'll be sure to see this on Monday.
The modem that I have is an HT1000 modem.
HT1000 or HT1100? If you are on the 1000, then Hughes will be sending you an HT1100 or HT2000w to replace it... The HT1000 units had been phased out for being very problematic.
If it's an HT1100 then either the coax isn't in great shape, or your ODU is potentially flaky.Again, the modem that I have is an HT1000 modem.
