Forum Discussion

arceus213's avatar
arceus213
Sophomore
8 years ago

Signal going down for some reason

Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
  • arceus213's avatar
    arceus213
    8 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

HT1000 or HT1100?  If you are on the 1000, then Hughes will be sending you an HT1100 or HT2000w to replace it... The HT1000 units had been phased out for being very problematic.

If it's an HT1100 then either the coax isn't in great shape, or your ODU is potentially flaky.

arceus213's avatar
arceus213
Sophomore
8 years ago

Again, the modem that I have is an HT1000 modem.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Had to make sure...  It's rare to see someone with a 1000 series unit anymore.

    Monday, either Amanda, Liz, or Aedan will create an order to send you a newer model modem...  After that is installed then if the issue persists they can run remote diagnostics.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
      C0RR0SIVE wrote:

       

        After that is installed then if the issue persists they can run remote diagnostics.

      They won't run the diagnostics until the modem's replaced?  

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        They might, but the diagnostic information the HT1000 provides and collects is limited compared to the HT1100 and HT2000.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Even though they will assuredly replace it like Corrosive mentioned, it would be a good idea to leave your modem powered on Monday so they can run their diagnostics.  Even if it's not the modem, they will still replace it with a newer one, but the diagnostics could tell them where the problem may lie.