Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
Ah. I didn't know that. Still, though, it wouldn't hurt to leave it powered, just in case they can get enough info to tell what's wrong (if it's not the modem, itself). It might kill two birds with one stone.
Thanks for posting. I am going to send you the HT1100 Modem to address your concerns. Please inform us, if you continue to experience this issue after you have received the new modem. Please check your private messages in the top right-hand corner, as I have sent you a message requesting some additional information that is needed to issue the dispatch. Thanks.
So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour.
This was the downlink state code before it changed to 11.2.1 as shown in this picture:
The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture:
The current diagnostic code is 0000-0000-0000-0027.
P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.
This is what I saw. Note that the signal strength went to the exact same level. This was after resetting the modem in an attempt to fix it, which explains the low packet count. I made sure to capture it just in case....
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Ah. Okay. Thank you. I figured it was something technical, as when it's been out due to a storm over the years it's acted a bit differently, with the signal strength being all over the place, and the system pretty much working immediately after that signal was back up to "strong enough", but not this time. Plus, I know that my gateway is in Roseburg, OR, and there was nothing going on anywhere around there at the time.
Oh, wait. Can I get a three cent offset for the month, due to it being down for a half hour? J/K!!! :p
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
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Serial Number: B1-0005494030-A4
So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Right now, I'm able to access the internet, but the signal could go low again. The current diagnostic code is 0000-0000-0000-0027.
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Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
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Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
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Ah. I didn't know that. Still, though, it wouldn't hurt to leave it powered, just in case they can get enough info to tell what's wrong (if it's not the modem, itself). It might kill two birds with one stone.
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"Revision:revision:80251_1":{"__typename":"Revision","id":"revision:80251_1","lastEditTime":"2017-07-23T00:15:40.567-04:00"},"User:user:40324":{"__typename":"User","id":"user:40324","deleted":false,"uid":40324,"login":"Aedan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-06-05T17:53:29.550-04:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:18"},"entityType":"USER","eventPath":"community:ssqng67387/user:40324"},"ForumReplyMessage:message:80675":{"__typename":"ForumReplyMessage","uid":80675,"id":"message:80675","revisionNum":2,"author":{"__ref":"User:user:40324"},"readOnly":true,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:80587"},"conversation":{"__ref":"Conversation:conversation:80232"},"subject":"Re: Signal going down for some reason","moderationData":{"__ref":"ModerationData:moderation_data:80675"},"body":"
Good Morning all and thanks for posting!
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Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
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\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-31T12:02:10.522-04:00","lastPublishTime":"2017-07-31T12:02:46.603-04:00","metrics":{"__typename":"MessageMetrics","views":7575},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:80232/message:80675","repliesCount":2},"ModerationData:moderation_data:81096":{"__typename":"ModerationData","id":"moderation_data:81096","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:81096":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:25462"},"id":"message:81096","revisionNum":1,"uid":81096,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:80675"},"conversation":{"__ref":"Conversation:conversation:80232"},"subject":"Re: Signal going down for some reason","moderationData":{"__ref":"ModerationData:moderation_data:81096"},"body":"
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:81096_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:80253":{"__typename":"ModerationData","id":"moderation_data:80253","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80253":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:80253","revisionNum":1,"uid":80253,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:80252"},"conversation":{"__ref":"Conversation:conversation:80232"},"subject":"Re: Signal going down for some reason","moderationData":{"__ref":"ModerationData:moderation_data:80253"},"body":"
Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
No. They'll ship you the new one. It's pretty easy to replace. Basically just connect it and power it up.
I also don't think they need the old one back, but if they do they'll send a return shipping label so it doesn't cost you anything.
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Okay.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"7","kudosSumWeight":0,"postTime":"2017-07-23T00:38:41.239-04:00","lastPublishTime":"2017-07-23T00:38:41.239-04:00","metrics":{"__typename":"MessageMetrics","views":8614},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:80232/message:80254","repliesCount":9,"readOnly":true},"Rank:rank:18":{"__typename":"Rank","id":"rank:18","position":19,"name":"Senior","color":"006600","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:80289":{"__typename":"ModerationData","id":"moderation_data:80289","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80289":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40324"},"id":"message:80289","revisionNum":1,"uid":80289,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:80254"},"conversation":{"__ref":"Conversation:conversation:80232"},"subject":"Re: Signal going down for some reason","moderationData":{"__ref":"ModerationData:moderation_data:80289"},"body":"
Hello arceus213,
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Thanks for posting. I am going to send you the HT1100 Modem to address your concerns. Please inform us, if you continue to experience this issue after you have received the new modem. Please check your private messages in the top right-hand corner, as I have sent you a message requesting some additional information that is needed to issue the dispatch. Thanks.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-07-24T11:10:17.184-04:00","lastPublishTime":"2017-07-24T11:10:17.184-04:00","metrics":{"__typename":"MessageMetrics","views":8566},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:80232/message:80289","repliesCount":0},"ModerationData:moderation_data:80294":{"__typename":"ModerationData","id":"moderation_data:80294","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80294":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40324"},"id":"message:80294","revisionNum":1,"uid":80294,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:80254"},"conversation":{"__ref":"Conversation:conversation:80232"},"subject":"Re: Signal going down for some reason","moderationData":{"__ref":"ModerationData:moderation_data:80294"},"body":"
Hello arceus213,
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Thank you for the prompt response. We have sent you a free replacement modem (HT1100). Please look out for it in a couple days. Thanks.
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So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour.
This was the downlink state code before it changed to 11.2.1 as shown in this picture:
The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture:
The current diagnostic code is 0000-0000-0000-0027.
P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.
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What just happened didn't just happen to you. It did the same thing to me. Everything is back up now.
Something may have happened to the system and it reset to fix itself.
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Okay.
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This is what I saw. Note that the signal strength went to the exact same level. This was after resetting the modem in an attempt to fix it, which explains the low packet count. I made sure to capture it just in case....
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Ah. Okay. Thank you. I figured it was something technical, as when it's been out due to a storm over the years it's acted a bit differently, with the signal strength being all over the place, and the system pretty much working immediately after that signal was back up to \"strong enough\", but not this time. Plus, I know that my gateway is in Roseburg, OR, and there was nothing going on anywhere around there at the time.
Oh, wait. Can I get a three cent offset for the month, due to it being down for a half hour? J/K!!! :p
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David,
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Thank you for posting! I was able to look into your account and keep up with the errors you've been keeping track of. The normal culprit of these issues is either a Gateway issue, as maratsade and Gabe were discussing, or a general alignment issue. I looked into both, and neither seem to be an issue. In that case, the most likely issue is the equipment malfunctioning, and I've seen an influx of errors within the modem itself. I'm going to be sending you a new modem, with the fees waived. When you receive the box, it'll have a prepaid shipping label meant for return of the previous equipment. Please let us know if this new equipment resolves your issues!
\n\n
\n\n
Thanks,
\n\n
Remy
","body@stringLength":"747","rawBody":"
David,
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\n\n
Thank you for posting! I was able to look into your account and keep up with the errors you've been keeping track of. The normal culprit of these issues is either a Gateway issue, as maratsade and Gabe were discussing, or a general alignment issue. I looked into both, and neither seem to be an issue. In that case, the most likely issue is the equipment malfunctioning, and I've seen an influx of errors within the modem itself. I'm going to be sending you a new modem, with the fees waived. When you receive the box, it'll have a prepaid shipping label meant for return of the previous equipment. Please let us know if this new equipment resolves your issues!
\n\n
\n\n
Thanks,
\n\n
Remy
","kudosSumWeight":1,"repliesCount":13,"postTime":"2020-08-17T12:40:19.458-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126528_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8722},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:126529":{"__typename":"ForumReplyMessage","id":"message:126529","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:59352"},"uid":126529,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126529"},"body":"Thanks, Remy! Any idea how long the new modem will take to get here? And will there be instructions with the new modem, or is plug & play?","body@stringLength":"142","rawBody":"Thanks, Remy! Any idea how long the new modem will take to get here? And will there be instructions with the new modem, or is plug & play?","kudosSumWeight":0,"repliesCount":12,"postTime":"2020-08-17T13:15:06.235-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126529_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8746},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:126528"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMjY1MzAsMTI2NTMw","node":{"__ref":"ForumReplyMessage:message:126530"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:102584":{"__typename":"User","id":"user:102584","uid":102584,"login":"Remy","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMDI1ODQtNTQ5MWk3MzY2RERGQkQwMTA4QTFG"},"rank":{"__ref":"Rank:rank:2"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-01T16:59:34.436-04:00"},"email":"","entityType":"USER","eventPath":"community:ssqng67387/user:102584"},"ForumTopicMessage:message:126431":{"__typename":"ForumTopicMessage","uid":126431,"subject":"Transmit / Uplink Problem","id":"message:126431","revisionNum":1,"repliesCount":28},"Conversation:conversation:126431":{"__typename":"Conversation","id":"conversation:126431","solved":true,"topic":{"__ref":"ForumTopicMessage:message:126431"},"lastPostingActivityTime":"2020-09-05T16:57:29.563-04:00","lastPostTime":"2020-09-05T16:57:29.563-04:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:126528":{"__typename":"ModerationData","id":"moderation_data:126528","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126528_1":{"__typename":"Revision","id":"revision:126528_1","lastEditTime":"2020-08-17T12:40:19.458-04:00"},"User:user:59352":{"__typename":"User","id":"user:59352","uid":59352,"login":"David_78933","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-14T13:38:16.399-05:00"},"email":"","entityType":"USER","eventPath":"community:ssqng67387/user:59352"},"ModerationData:moderation_data:126529":{"__typename":"ModerationData","id":"moderation_data:126529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126529_1":{"__typename":"Revision","id":"revision:126529_1","lastEditTime":"2020-08-17T13:15:06.235-04:00"},"Revision:revision:81096_1":{"__typename":"Revision","id":"revision:81096_1","lastEditTime":"2017-08-06T18:32:06.091-04:00"},"ModerationData:moderation_data:126530":{"__typename":"ModerationData","id":"moderation_data:126530","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126530":{"__typename":"ForumReplyMessage","uid":126530,"id":"message:126530","revisionNum":1,"author":{"__ref":"User:user:102584"},"readOnly":true,"repliesCount":11,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:126529"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","moderationData":{"__ref":"ModerationData:moderation_data:126530"},"body":"
David,
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\n\n
It normally takes between 1-3 days from what I've experienced, so expect it by Thursday! There should be instructions on how to get the modem up and going as well.
It normally takes between 1-3 days from what I've experienced, so expect it by Thursday! There should be instructions on how to get the modem up and going as well.
\n\n
\n\n
Thanks,
\n\n
Remy
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126530_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:126531":{"__typename":"ModerationData","id":"moderation_data:126531","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126531":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:59352"},"id":"message:126531","revisionNum":1,"uid":126531,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:126530"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","moderationData":{"__ref":"ModerationData:moderation_data:126531"},"body":"Thanks, Remy.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"13","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-08-17T14:08:52.426-04:00","lastPublishTime":"2020-08-17T14:08:52.426-04:00","metrics":{"__typename":"MessageMetrics","views":8712},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:126431/message:126531","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"13","rawBody":"Thanks, Remy.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126531_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:126594":{"__typename":"ModerationData","id":"moderation_data:126594","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126594":{"__typename":"ForumReplyMessage","uid":126594,"id":"message:126594","revisionNum":1,"author":{"__ref":"User:user:59352"},"readOnly":true,"repliesCount":9,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:126530"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","moderationData":{"__ref":"ModerationData:moderation_data:126594"},"body":"Remy, overnight last night my system resumed \"normal\" operation. There have been no system state codes today. Upload speeds are consistently in the 1.8-2.2 Mbps range, with an occasional one at 0.2. My question -- Should I go ahead and replace the modem now (due here today, per UPS), or wait until it acts up again so I can be sure the modem is in fact the real issue?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-08-18T16:44:47.990-04:00","lastPublishTime":"2020-08-18T16:44:47.990-04:00","metrics":{"__typename":"MessageMetrics","views":8680},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:126431/message:126594","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyNjYwNywxMjY2MDc","node":{"__ref":"ForumReplyMessage:message:126607"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"369","rawBody":"Remy, overnight last night my system resumed \"normal\" operation. There have been no system state codes today. Upload speeds are consistently in the 1.8-2.2 Mbps range, with an occasional one at 0.2. My question -- Should I go ahead and replace the modem now (due here today, per UPS), or wait until it acts up again so I can be sure the modem is in fact the real issue?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126594_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:126607":{"__typename":"ModerationData","id":"moderation_data:126607","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126607":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:102584"},"id":"message:126607","revisionNum":1,"uid":126607,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:126594"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","moderationData":{"__ref":"ModerationData:moderation_data:126607"},"body":"
David,
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\n\n
I would recommend trying out the new modem! It'll eliminate the old modem as a possibility, and hopefully end any experimenting we'd have to do with you.
I would recommend trying out the new modem! It'll eliminate the old modem as a possibility, and hopefully end any experimenting we'd have to do with you.
