Site diagnostics, please
Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Forum Discussion
This morning (7/7 at 7 am) my internet is almost non-functional as I try to do my work. In this case, rolling a triple 7 doesn't seem to be very lucky.
GW,
Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!
Thanks,
Remy
Hi Remy,
I was hoping you getting in some vacation relaxitation time. I wonder if you can access the notes from the escalation conference? Maybe that will give you some clues. I think she did a lot of documentation.
I still can't remember much about the previous coax change but it could have had something to do with that steel ground wire being so rusty. That said, I wondered if Hughes still uses steel ground in the coax. That's affirmative but look what else I found. The tech didn't reconnect the ground to the new grounding block. It was loose and tucked in behind. I know I'm not supposed to goof with Hughes wiring but it's reconnected now. We have been having a few thunderstorms lately. Even though all my stuff is well protected by APC UPS units, finding that didn't give me a warm, fuzzy feeling. I sure am glad a bolt didn't hit our antenna. That would have been nasty.
GW
