Site diagnostics, please
Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Forum Discussion
I don't know what's going on after 7 AM any more but this just about has to be a beam/network issue. I tried to watch a 20-something minute youtube video about a machine Wednesday morning about this time and it wouldn't even start. I wanted to try it again this morning so I ran a few quick tests prior. That won't be happening.
Footnote: It took me over eight minutes to load the community page, log on, load this thread and upload the 63 kb jpg
I had a 46 minute conversation with Wences of level 4 support yesterday morning. One thing I continue to find fascinating is none of the elevated support people give a hoot about speed tests or history. I offered both Christine and Wences links to the considerable history I went far out of my way to accumulate so they could simply and easily... and quickly... analyze the situation in excruciating detail. They don't care. All they care about is what they see at the moment they're looking. When Christine was looking, what she saw was wildly fluctuating speeds that never got up to "baseline". When Wences was looking, he was seeing 20+ Mbps. Same as I was seeing that morning.
They may not ever see what I see right now. Presently, 2 Mbps download that's 89% lower than my Host's average of 17.9 Mbps. And they never get to see the really fun stuff like 350 kbps downloads and 300 kbps uploads unless they want to stay around and test for a few hours.
With Wences, after a long duration of trying to solve problems that do not exist and counsel me about things I could care less about, we finally got right down to it. It is as I suspected. There really is a serious problem with my beam but as we all know, speeds are not guaranteed 😀 The beam and requisite network is oversold and grossly congested. My service, with my 15 GB bandwidth and low speed plan, my internet performance is getting stepped on and going down the tubes every time all the kiddies decide to watch some cartoons.
Lather, rinse and repeat. No different than my time on Spaceway beam 55 that went on and on without resolution or relief until Jupiter came along. At least this run lasted 6+ years before service started crashing from too many customers. There also will not be any relief potentially provided by Fusion. Not sure but it seems like that could help by reducing the beam load and shunting uploads over to wireless. Both Christine and Wences said there's no plans to rework my beam 107 to accommodate this service.
The sad part about all of this is I'd be willing to bet Hughes is still adding every possible customer to this beam without regard to the service quality of existing customers who've been on it since day one.
Thanks Remy. I truly appreciate your help.
GW
