I am very sorry about the delay in response. My coworker also gave me a heads up that you reached out to us in another avenue. We've escalated your case and are waiting on our engineers to get back to us. Unfortunately they are very busy taking on the new satellite we just launched and getting one-off individual cases done very quickly can prove difficult for our team. We try to stay on top of them to get the work done fast. The same is extended to you, Mr. Easterbrook. I will try to get both of you updates before the weekend. Rest assured I will also provide both of you discounts for the inconvenience.
Amanda- Thanks from Steve as well. I look forward to hearing from you. And keep in mind my neighbor has the same problem, except he is very old and cannot pursue this issue on his own. I can provide his information to you if you require.
I've had to ask Mr. Eastbrook for newer tests - I see you have some recent tests listed on testmy.net, but are not tested with the 12MB download size... Could you possibly provide any from yesterday or today so that I can provide the latest ones to our engineers? I will add some token data to your account to compensate for the data used to test.
i have problems like everyone else my daytime speeds from when i get up til 4;30 central time run around 23mbps from 4;30 til 11;00 pm my speeds drop below 1 mbs test readings are Download :: 463 Kbps 58 kB/s Upload :: 549 Kbps 69 kB/sSpeed in Mbps98% slower than The Index 24.2 Mbps98% slower than the US Average 22.6 Mbps95% slower than My Host Average 9.2 MbpsComparable to My Average 0.5 MbpsMy Download Speed 0.5 Mbps02468101214161820222426My Download Speed: 0.5 Mbps
Speed in Mbps90% slower than The Index 5.8 Mbps92% slower than the US Average 7.1 Mbps5% slower than My Host Average 0.6 Mbps10% slower than My Average 0.6 MbpsMy Upload Speed 0.5 Mbps00.511.522.533.544.555.566.577.5My Upload Speed: 0.5 Mbps
X You might have a problem...Your connection scored only 5% of the Hughes Network Systems average (95% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you'll see this message.