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Slow speeds only in prime time hours

Sophomore

Re: Slow speeds only in prime time hours

Mr. Corrosive,

 

Overselling the network is understandable, as you say.  I can accept the fact that it is going to happen.  Glad to hear that Hughesnet is making profits.  The thing that makes me frustrated is that they have a new satellite.  Those of us that have had speed issues for 5+ months in my case, should automatically get moved to it and not expect to pay more or start over on a contract.  Seems reasonable to me.

If I was getting the speeds that you are, you never would have seen or heard from me at all.  I would have been happy with my service and renewing it at the end of 2 years.  I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.  Until you have gone 5+ months with 1mg or less speed after expecting at least 15 or 60% of 15 at night which is what I was sold, you have nothing to bring to the post I started back in January.

Associate Professor

Re: Slow speeds only in prime time hours

"If I was getting the speeds that you are, you never would have seen or heard from me at all."

You mean speeds like these? Where two results are litterally as slow as Dial Up?
h8IA73i9x

YI24QXlAh

yE6rIGLj8

Sorry to say, but, I know why those speeds occured, and I accept the fact of why they happened.  And no way in heck would I try a 12MB download test at those speeds, ever download a 12MB file on dial up? LOL

Did Hughes "fix" my issue? Yes and no, they offered me Gen5 when Gen4 was at capacity and I jumped ship.

Honorary Alumnus

Re: Slow speeds only in prime time hours


@dhorwath wrote:

Mr. Corrosive,

 

I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.


dhorwath,

There are a number of long time HughesNet users that post regularly here in the Community in an effort to help our fellow users. For many issues we can offer work arounds that can get a user up and ruuning in the period between when an issue is first posted and when a Mod is able to address the problem in an oficial manner.

We also help the process along by asking questions or posting procedures that we know the Mods will ask so that the users problem is at least partly framed up when the Mods do get to the users post.

We regulars, unlike the lower teir support folks actually use this equipment daily.

There are many reasons for slow speeds and we try to help eliminate the ones that we as long term fellow users, 13 years in my case, know can effect your performance. Over crowding or other Gateway related issues willl be what is left after all other items are eliminated.

It is a process of elimination. In some cases its not Hughes related at all but instead is rooted in a router configuration or adaptor setting.

 

I understand your frustration and I agree with your statement that Hughes could have, should have, done more to make your service work much better than it does even if it meant a 'sweetheart' upgrade.

I have to say though that I find your above quoted comment to a fellow user to be  ..... less than civil.

 

Distinguished Professor IV

Re: Slow speeds only in prime time hours


@Gwalk900 wrote:

@dhorwath wrote:

Mr. Corrosive,

 

I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.


dhorwath,

 

I have to say though that I find your above quoted comment to a fellow user to be  ..... less than civil. 


Ditto.  

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: Slow speeds only in prime time hours

I live in the rural area outside a small town. Several years ago an alternative to satellite internet (Hughes and their competitor) appeared on the scene - wireless internet and a tower just down the road from me. Unfortunately at the time they could not offer the speed I needed - so I stayed with Hughes.  When the current problems with Hughes started (speed at primetime hours), I called them to see if they had improved the speed on their system --and they yes they had.  However, they were not putting any new customers on the local tower.  To go on their system you had to go on a waiting list.  I was told that they would not overbook, because they wanted to keep their current customers happy - and overbooking was only doing damage to all. 

This company started out literally in a barn -the idea of one man.  Today they serve over 400 cities and towns, with locations in Missouri, Illinois, Texas, and 31 other states.

And yes - there is a long waiting list!

Just thought you might like to know that an Internet company does not have to neglect their current customers in order to be profitable.

Bkeeper

Associate Professor

Re: Slow speeds only in prime time hours

Just thought you would like to know, a WISP has a much lower operational cost.  $20,000 tower vs. $500,000,000 satellite and $1,000,000 support facilities?

Honorary Alumnus

Re: Slow speeds only in prime time hours


@bkeeper1 wrote:

 

Just thought you might like to know that an Internet company does not have to neglect their current customers in order to be profitable.

Bkeeper


Ground based ISP's are able to build, repair and expand their systems as demand grows. When they invest in a piece of equipment they can use it year after year. If a fiber-optic cable is layed to supply service to an area or as a backhaul to a cellular tower they will be able to utilize that investment for decades to come.

 

It was said the Echostart 17 had a price tag of about $500 million dollars. Many more $$$ were spent for launch and insurance costs. To that is added the costs of building and maintaining the 17 or so Gateways and 2 NOC's.

The issue is that despite very high costs, that satellite can not be repaired, it can not be expanded and it only has a service lifespan of about 15 years  before it must be replaced. No building up upon previous investments here.

 

I haven't heard any numbers of Echostar 19 but I have read the that Exede's soon the launch ViaSat-2 had a cost of about $625 million dollars for the satellite and about $107 million more for insurance and launch services.

 

These satellites take years to build, launch providers can be another issue.

Trying to fold the new equipment into the Gateway network system can have some bumps in the road as we are seeing with the introduction of ES19.

I think that profitability line is much thinner than we think.

 

 

Assistant Professor

Re: Slow speeds only in prime time hours


@GabeU wrote:

@Gwalk900 wrote:

@dhorwath wrote:

Mr. Corrosive,

 

I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.


dhorwath,

 

I have to say though that I find your above quoted comment to a fellow user to be  ..... less than civil. 


Ditto.  

 


Ditto Ditto.

 

Highlighted
Sophomore

Re: Slow speeds only in prime time hours

dhorwath,

 

You wrote: " The thing that makes me frustrated is that they have a new satellite.  Those of us that have had speed issues for 5+ months in my case, should automatically get moved to it and not expect to pay more or start over on a contract.  Seems reasonable to me."

 

Your statement seems reasonable to me.

 

Best, Curtis

Junior

Re: Slow speeds only in prime time hours

 

 

 TO, Gwalk900, Corrosive, (and anybody interested)

I agree with you on the above -- the point I was trying to make was that a company DOES NOT have to neglect their current customers in order to be profitable and grow.

 

Why in advertising alone Hughes must spend thousands upon thousands of dollars just to maintain their customer base.  Think of the customers they lose to the "little" guy because the customer is unhappy.

And that "little" guy is growing by leaps and bounds.  I predict that the "wireless" Internet providers,  AT&T, Verizon, Sprint, etc. are the future.  

I am copying this and sending it to Corrosive, because I agree with him also - there is a tremendous difference in the initial (and maintenance) cost of each system -- but profits can still be there without neglecting the current customer.  I hope you don't think otherwise?

Bkeeper